Donor Experience Specialist (Weekend Differential)

Blood Bank of Delmarva; Dagsboro (DE); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full Benefits

Job summary

Blood Bank of Delmarva invites applications for a Donor Registration Specialist at the Dagsboro Donor Center in Dagsboro, DE. You will warmly greet donors, complete registration, and provide outstanding service to donors, staff, and guests.

This essential role supports donor recruitment, answers inquiries, maintains the reception area, and ensures accurate data entry while upholding privacy. A high school diploma, valid driver’s license, and 2+ years in front desk and data-entry roles are

Qualifications

• 2+ years working in a front desk lobby environment greeting customers, the public, and guests
• 2+ years of administrative support experience
• 2+ years performing entry of critical data into a computer system

Responsibilities

• Greet donors and complete registration process according to BBD SOPs, and AABB and FDA guidelines. Offer best in class customer service to donors to ensure wait time is kept to a minimum and walk-in donors are processed effectively without compromising donors with appointments.
• Reschedule registered donors for future appointments per established daily goals. Play an active role in blood donor recruitment and retention initiatives by educating donors about our mission and the importance of repeat donation.
• Answer all inbound calls and route calls to designated individual. Answer donor questions and greet visitors and vendors according to BBD expectations. Maintain the donor reception area and ensure it is clean and neat. Organize and distribute incoming faxes, copying, sort and distribute mail as needed. Also maintain supplies for the copy room.
• Maintains confidentiality of all donor information. Performs data entry to update demographic or preference information within the donor relationship management software in use at BBD.
• Makes recommendations to improve organizational processes.
• Any related duties as assigned.
• Exemplifies BBD’s Customer Service Mission and Core Values.

Skills

Front desk experience

Administrative support

Data entry

Customer service

Education

High School Diploma

Job description

Blood Bank of Delmarva invites applications for a Donor Registration Specialist at the Dagsboro Donor Center in Dagsboro, DE. You will warmly greet donors, complete registration, and provide outstanding service to donors, staff, and guests.

This essential role supports donor recruitment, answers inquiries, maintains the reception area, and ensures accurate data entry while upholding privacy. A high school diploma, valid driver’s license, and 2+ years in front desk and data-entry roles are