Donor Recruitment & Engagement Coordinator II

American Red Cross; Columbia (AL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible S

PTO: Starting at 15 days a year; based

Holidays: 11 paid holidays

401K with up to a 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

The American Red Cross is seeking an on-site professional to support blood drive operations and customer interactions at the Columbia, SC site. You will coordinate blood drive details, liaise between customers and staff, and maintain accurate documentation for all activity.

Qualifications include a high school diploma, 3 years relevant experience, strong organizational and communication skills, and a valid driver's license.

Qualifications

• Education: High School or equivalent required.
• Experience: Minimum 3 years related experience or equivalent combination of education and related experience required.
• Skills & Abilities: Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable.
• Must possess outstanding organizational and communication skills.
• A current valid driver's license and good driving record is required.
• Travel: Some travel may be required.

Responsibilities

• Confirm all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicate details to production planning staff.
• Serve as a liaison between the customer and the appropriate staff and handle customer inquiries and requests in a professional, courteous, helpful and timely manner.
• Prepare and maintain all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
• Localize blood drive collateral using approved templates and/or campaign materials to include location, date, time, goal, etc. and send thank you notes to customers to help ensure the prospect for future customer activity.
• Handle all inside sales support for assigned Recruitment District team to include incoming calls, distribution of mail, and coordination of meetings.
• Provide review and initiate applicable follow up for the Print Cost Model and exceptions process.
• Manage the donor pre-sign up process, status report review, and condensed report review with Reps for accuracy.
• Responsible for providing own transportation for business purposes.

Skills

Basic computer skills

Organizational skills

Communication skills

Problem-solving

Driver's license

Education

High School diploma or equivalent

Job description

The American Red Cross is seeking an on-site professional to support blood drive operations and customer interactions at the Columbia, SC site. You will coordinate blood drive details, liaise between customers and staff, and maintain accurate documentation for all activity.

Qualifications include a high school diploma, 3 years relevant experience, strong organizational and communication skills, and a valid driver's license.