Donor & Patient Experience Liaison

Cleveland Clinic; West Palm Beach (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Cleveland Clinic West Palm Beach is seeking a Donor Liaison to coordinate healthcare visits across the Cleveland Clinic Health System, serving as the primary contact for designated patients and families. You will work with hospital leadership to address concerns and ensure a personalized, seamless experience that reflects our patient-first values.

The role includes a hybrid schedule with typical daytime hours Monday through Friday and periodic onsite evening rotations, plus light local

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Healthcare or related field, OR equivalent work experience defined as extensive experience with institutional development, account and or patient relations management.

Responsibilities

• Facilitate and coordinate all aspects of healthcare visits within Cleveland Clinic Health System for designated patients and their families.
• Ensure positive relationships with designated patients and families.
• Handle visit-related requests and collaborate with IRD and special program teams to advance philanthropic and financial objectives.
• Act as a liaison with Professional Staff, Ombudsman, Chairs, CEO and COO to advocate for patients and resolve issues.
• Facilitate communications for patients and their families and expedite release of medical records to and from outside facilities.
• Coordinate and expedite hospital visits, direct admissions, transfers and Emergency Department visits.
• Provide 24-hour on-call service for specialty program members.
• Share relevant data measuring patient activity.
• Assist with process improvement and problem resolution and service recovery related to patient service.
• Maintain positive relationships with physicians and Cleveland Clinic staff interacting with clients at all levels.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Stress management

Negotiation

Ambulatory/Healthcare etiquette

Education

Bachelor's degree in Business Administration, Marketing, Healthcare or related field OR equivalent work experience

Tools

Epic

Microsoft Office

Job description

The Cleveland Clinic West Palm Beach is seeking a Donor Liaison to coordinate healthcare visits across the Cleveland Clinic Health System, serving as the primary contact for designated patients and families. You will work with hospital leadership to address concerns and ensure a personalized, seamless experience that reflects our patient-first values.

The role includes a hybrid schedule with typical daytime hours Monday through Friday and periodic onsite evening rotations, plus light local