Donor Operations & Office Manager – Stewardship Lead

Archindy; Indianapolis (IN); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Archdiocese of Indianapolis is seeking a Development Operations and Office Manager to lead donor operations, data integrity, and donor services. The role oversees gift processing, acknowledgments, and staff coordination for the donor relations team.

Collaboration with finance ensures accurate reporting and controlled processes. The position requires strong leadership, nonprofit experience, and knowledge of fundraising compliance within a Catholic context.

Qualificações

• Bachelor’s degree in nonprofit, business, data analytics, marketing, or related field preferred but not required.
• 3-5 years of relevant experience in business administration.
• Experience managing donor relations staff.
• Exceptional leadership, relationship-building, and communication skills.
• Deep understanding of the philanthropic landscape in Archdiocese of Indianapolis.

Responsabilidades

• Serve as a member of the Stewardship and Development Leadership Team.
• Develop and execute an operational system of excellence for donor service, database management, and designation of contributions.
• Oversee donor database processes and reporting with the contracted Database Administrator.
• Manage daily office operations to ensure efficiency and productivity.
• Translate objectives into KPIs and provide monthly performance reports.
• Organize and update departmental procedures for clear role alignment and training.
• Oversee contribution processing, cash handling, deposits, reconciliation, and reporting.
• Ensure personalized, prompt donor acknowledgments aligned with standards.
• Manage relationship with lockbox processor and update processing instructions.
• Develop standard reporting for ministries using the central database.
• Create and manage Raiser's Edge Users Group.
• Oversee Donor Relations Team and staff performance evaluations.
• Ensure gifts comply with policies, ethics, and Archdiocesan requirements.
• Identify potential risks related to complex gifts and advise accordingly.
• Ensure donor stewardship efforts are coordinated with overall operations.

Conhecimentos

Excellent communication

Interpersonal skills

Ethical fundraising practices

Organizational and project management

Church hierarchy & Canon Law knowledge

Donor database systems

Reporting tools

Microsoft Office

Automation processes

Data integrity

Problem-solving abilities

Formação académica

Bachelor’s degree in a relevant field

Advanced degree (preferred)

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Archdiocese of Indianapolis is seeking a Development Operations and Office Manager to lead donor operations, data integrity, and donor services. The role oversees gift processing, acknowledgments, and staff coordination for the donor relations team.

Collaboration with finance ensures accurate reporting and controlled processes. The position requires strong leadership, nonprofit experience, and knowledge of fundraising compliance within a Catholic context.