Development Operations and Office Manager

Archindy; Indianapolis (IN); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Archdiocese of Indianapolis is seeking a Development Operations and Office Manager to lead donor operations, data integrity, and donor services. The role oversees gift processing, acknowledgments, and staff coordination for the donor relations team.

Collaboration with finance ensures accurate reporting and controlled processes. The position requires strong leadership, nonprofit experience, and knowledge of fundraising compliance within a Catholic context.

Formación

• Bachelor’s degree in nonprofit, business, data analytics, marketing, or related field preferred but not required.
• 3-5 years of relevant experience in business administration.
• Experience managing donor relations staff.
• Exceptional leadership, relationship-building, and communication skills.
• Deep understanding of the philanthropic landscape in Archdiocese of Indianapolis.

Responsabilidades

• Serve as a member of the Stewardship and Development Leadership Team.
• Develop and execute an operational system of excellence for donor service, database management, and designation of contributions.
• Oversee donor database processes and reporting with the contracted Database Administrator.
• Manage daily office operations to ensure efficiency and productivity.
• Translate objectives into KPIs and provide monthly performance reports.
• Organize and update departmental procedures for clear role alignment and training.
• Oversee contribution processing, cash handling, deposits, reconciliation, and reporting.
• Ensure personalized, prompt donor acknowledgments aligned with standards.
• Manage relationship with lockbox processor and update processing instructions.
• Develop standard reporting for ministries using the central database.
• Create and manage Raiser's Edge Users Group.
• Oversee Donor Relations Team and staff performance evaluations.
• Ensure gifts comply with policies, ethics, and Archdiocesan requirements.
• Identify potential risks related to complex gifts and advise accordingly.
• Ensure donor stewardship efforts are coordinated with overall operations.

Conocimientos

Excellent communication

Interpersonal skills

Ethical fundraising practices

Organizational and project management

Church hierarchy & Canon Law knowledge

Donor database systems

Reporting tools

Microsoft Office

Automation processes

Data integrity

Problem-solving abilities

Educación

Bachelor’s degree in a relevant field

Advanced degree (preferred)

Herramientas

Microsoft Office

Descripción del empleo

Development Operations and Office Manager

Archdiocese of Indianapolis Job Title: Development Operations and Office Manager

The Development Operations Director plays a critical leadership role in ensuring the efficiency, accuracy, and integrity of all development-related operations. This position oversees gift processing, donor acknowledgments, data management, and donor services, management of the donor relationship team.

Key Responsibilities:

• Serves as a member of the Stewardship and Development Leadership Team
• With strategic direction from the Executive Director of Stewardship and Development, develops and executes an operational system of excellence for customer/donor service, database management and proper allocation and designation for donor contributions.
• Provides operational oversight of donor database processes and reporting requirements, collaborating with the contracted Database Administrator to ensure system effectiveness, data integrity, user support, and alignment with departmental objectives
• Manages daily office operations to ensure efficiency and productivity.
• Translates operational objectives into measurable Key Performance Indicators, providing a monthly report that demonstrates accurate performance.
• . Organizes, documents, and updates departmental procedures to ensure clear role alignment, staff training, cross-training, and consistent operational practices.
• Provides oversight and accountability for all contribution processing, cash handling, deposits, reconciliation, and related reporting activities.
• Ensures donor acknowledgments are personalized, prompt, and aligned with organizational standards.
• Manages the relationship with a secure lockbox processor, including oversight of processing procedures, exception resolution, ticket review, and updates to processing instructions.
• Develops and implements standard reporting for all ministries utilizing the central database including but not limited to Brute, MTCA, Fatima, Catholic Charities.
• Creates and manages a Raiser’s Edge Users Group for the Archdiocese of Indianapolis

• Manages donor customer service functions of Catholic Community Foundation, including handling donor-advised fund (DAF) distributions and data points for endowment reporting.
• Manages the work of the Donor Relations Team, assigning work based on skill set, availability and priority.
• Completes staff performance evaluation and goal-setting processes in addition to addressing Donor Relationship Coordinator issues.
• Ensures all gifts comply with gift acceptance policies, ethical standards, and Archdiocesan requirements.
• Identifies and advises on potential financial, reputational, or operational risks related to complex gifts.
• Ensures appropriate stewardship and acknowledgment of donors in coordination with overall donor stewardship efforts.

• Ensures a high-quality donor experience through responsive and thoughtful service.
• Oversees the strategic partnership with the Office of Finance and Office of Accounting to ensure timely reconciliation, financial reporting, compliance with established controls, accurate fund management, and alignment of development operations with organizational financial objectives and reporting requirements.
• Provides monthly oversight of budget vs. expenses and communicates results to team members. Manages timeline for contract renewals and system implementations/upgrades
• Supervise and support a team that includes:
  • Data Entry Specialist
  • Donor Relations Coordinators
• Fosters a collaborative and high-performing team culture focused on operational excellence and donor stewardship.
• Recommends identified candidates for volunteer leadership roles on board and committees
• Performs special projects and other duties as assigned by the Executive Director of Stewardship and Development.

Qualifications:

Skills & Abilities

• Strong communication and interpersonal skills
• Knowledge of ethical fundraising practices and IRS acknowledge regulations
• Strong Organizational and project management skills
• Familiarity with Church hierarchy and Canon Law would be an asset
• Expertise in donor database systems and reporting tools.
• Expertise in Microsoft Suite of products
• Familiarity with automation processes
• Excellent attention to detail and commitment to data integrity.
• Exceptional communication and problem-solving abilities.

Education & Experience

• Bachelor’s degree in a relevant field (nonprofit, business, data analytics, marketing, etc.) preferred but not required. Candidates with relevant work experience, volunteer leadership experience, certifications, or demonstrated skills are encouraged to apply.
• Preferred: Advanced degree and/or experience
• 3-5 years of relevant experience in business administration
• Experience managing donor relations staff.
• Exceptional leadership, relationship-building, and communication skills.
• Deep understanding of the philanthropic landscape in Archdiocese of Indianapolis

Working Conditions

• This position is primarily office-based and requires extended periods of computer work, data analysis, and management of donor and fundraising systems. Occasional evening and weekend hours may be required to support meetings, events, and development initiatives. The role involves periodic travel to parishes, schools, and other Archdiocesan locations throughout central and southern Indiana. The Development Operations Director regularly handles highly confidential donor, financial, and organizational information and must be able to manage multiple priorities and deadlines while maintaining accuracy, professionalism, and a commitment to the mission of the Archdiocese of Indianapolis.