Donor Operations & CRM Coordinator

Sierra Club; Oakland (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

Sierra Club in Oakland, CA is seeking a Membership Operations Coordinator to manage donation preparation and data entry, supporting the Finance and Foundation teams. You will work on-site in the Membership Growth department and coordinate with chapters and volunteers to ensure timely processing.

Applicants should have fundraising experience, CRM/database proficiency, and strong organizational skills. This role emphasizes accuracy, teamwork, and effective communication in a fast-paced environment.

Qualifications

• Experience in fundraising with expertise in caging, cashiering, and CRM databases.

Responsibilities

• Open and sort incoming mail and prepare for depositing checks.
• Code and track donations in Salesforce CRM for processing.
• Image and scan donations to external vendor for processing.
• Enter donations into CRM and batch checks for Sierra Club Foundation deposit.
• Resolve processing issues with caging vendor and Finance Department.
• Assist Chapters and volunteers with donation processing and inquiries.
• Record and code returned mail and fulfill mail requests.
• Produce reports on performance indicators from external vendors.

Skills

Fundraising experience

Caging & cashiering

CRM databases

Project management

Analytical skills

Team collaboration

Communication skills

Budgeting knowledge

Tools

Salesforce

Job description

Sierra Club in Oakland, CA is seeking a Membership Operations Coordinator to manage donation preparation and data entry, supporting the Finance and Foundation teams. You will work on-site in the Membership Growth department and coordinate with chapters and volunteers to ensure timely processing.

Applicants should have fundraising experience, CRM/database proficiency, and strong organizational skills. This role emphasizes accuracy, teamwork, and effective communication in a fast-paced environment.