Membership Operations Coordinator

Sierra Club; Oakland (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

Sierra Club in Oakland, CA is seeking a Membership Operations Coordinator to manage donation preparation and data entry, supporting the Finance and Foundation teams. You will work on-site in the Membership Growth department and coordinate with chapters and volunteers to ensure timely processing.

Applicants should have fundraising experience, CRM/database proficiency, and strong organizational skills. This role emphasizes accuracy, teamwork, and effective communication in a fast-paced environment.

Qualifications

• Experience in fundraising with expertise in caging, cashiering, and CRM databases.

Responsibilities

• Open and sort incoming mail and prepare for depositing checks.
• Code and track donations in Salesforce CRM for processing.
• Image and scan donations to external vendor for processing.
• Enter donations into CRM and batch checks for Sierra Club Foundation deposit.
• Resolve processing issues with caging vendor and Finance Department.
• Assist Chapters and volunteers with donation processing and inquiries.
• Record and code returned mail and fulfill mail requests.
• Produce reports on performance indicators from external vendors.

Skills

Fundraising experience

Caging & cashiering

CRM databases

Project management

Analytical skills

Team collaboration

Communication skills

Budgeting knowledge

Tools

Salesforce

Job description

Job Title: Membership Operations Coordinator

Department: Membership Growth

Location: Oakland, CA

Reports To: Director, Membership Operations

Supervises: N/A

Context: At the Sierra Club, we believe in the power of interdependence. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice – a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 700 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.

Scope: Under direct supervision from the Director, Membership Operations, the Membership Operations Coordinator will be responsible for preparing all donations received in the Oakland office for processing and depositing. This is an on-site position that requires opening and sorting incoming mail in the Oakland office, entering the donor information into the Customer Relationship Management (CRM) database (currently Salesforce), and working with the Sierra Club Finance Department to ensure the donations are deposited. The position is vital to help speed up the process and deposit major gift donations.

Job activities include but are not limited to:

1. Opens and sorts incoming mail and prepares for depositing checks by the caging vendor or by the Sierra Club’s Finance Department. Researches incoming check donations in the CRM (Salesforce) database and codes them for processing.
2. Images and scans donations to our external vendor for processing. Tracks and edits gifts in the Salesforce database to complete processing.
3. Completes data entry of donations for the Sierra Club Foundation. Researches and codes incoming donations for Sierra Club Foundation staff to process in a timely manner. Then enters the donations into the CRM and batches the checks for the Sierra Club Foundation to deposit.
4. Works with the caging vendor to identify processing issues and adjust/resolve procedurally.
5. Works with the Sierra Club Foundation and the Sierra Club Finance Department to answer any questions on balancing month end reports.
6. Works with Chapter staff and volunteers on processing their donations.
7. Tracks and sends back checks that are unable to be processed.
8. Performs miscellaneous data entry tasks that include but are not limited to: coding returned mail, fulfilling personal mail requests, processing check donations entered by the Sierra Club Finance Department, and processing credit card donations mailed to the Oakland office.
9. Researches and prepares special projects and reports, using various word processing and spreadsheet applications. Reports on regular performance indicators to management, by monitoring reports of external vendors and flagging key indicators.
10. Serves as a contact person for Chapters to process c3 donations. Handles incoming checks, ensuring that they are uploaded to the external caging vendor or given to Foundation staff if the check requires special handling. Answers questions from the Chapter, Foundation, or the Chapter Funding department if there are issues with c3 checks being deposited.

The successful candidate must have the following skills and experience:

• Experience in fundraising with expertise in caging, cashiering, and CRM databases.
• Demonstrated ability and effectiveness in organizational, planning, project management, problem solving and analytical skills.
• Ability to work with others to help ensure necessary progress on projects and maintain awareness of impacts and project status across multiple areas.
• Demonstrated ability analyzing and integrating processes, systems and information; using databases and/or informational resources to deliver program services; developing and monitoring budgets for complex programs or products; demonstrated knowledge of cost-benefit and other financial/program analyses
• Committed to evolution. You are committed to continuously deepening and evolving your own understanding of systems of oppression through study, openness, and humility. And you easily recognize your own relationship to privilege and power, examining and shifting your behaviors as appropriate.
• Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions, and inspire others along the journey. You carry a constructive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.

The strongest candidates will also demonstrate the following experience, skills and competencies:

• Demonstrated ability to set priorities and resolve routine business problems in a customer service setting.
• Excellent demonstrated written and oral communication skills and the proven ability to work effectively in both small teams and large working groups.
• Ability to work effectively with public, Sierra Club staff, vendors and consultants.
• Demonstrated ability to provide guidance to staff and to work in a team setting.

$65,000 - $70,000 a year

Compensation and Benefits

The salary range for this position is $65,000 - $70,000 annually.

This position is represented by a collective bargaining unit and is subject to the terms and conditions of the contract between Sierra Club and Sierra Employee Alliance.

This is a category 6, non-exempt, represented, position.

Sierra Club values the expertise and talents of foreign nationals. Sierra Club sponsors both nonimmigrant and immigrant visas when certain criteria are met, based on immigration laws and organizational needs. Such sponsorship is at the discretion of the Department Head and Sierra Club People Department in consultation with the employee’s manager. The Sierra Club cannot guarantee the approval of a visa petition. The Sierra Club is an equal opportunity employer committed to workforce belonging.

The Sierra Club provides equal employment and advancement opportunities to all staff members. Employment decisions are based on merit, qualifications, lived experience and skills. The Sierra Club does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, national origin, immigration status, socioeconomic status, ancestry, age, size, sex, sexual orientation, gender, gender identity, familial status, veteran status, disability, AIDS/HIV status, medical condition, prior conviction, arrest history, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, or any other characteristic protected by law.

The Sierra Club values applicants who are people that identify as Black, Indigenous, and other minoritized groups; women; queer, transgender, gender non-conforming, and gender fluid people.

Explore, enjoy and protect the planet.