Donor Operations and Gift Entry Coordinator

Houston Humane Society; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Houston Humane Society is seeking a Development Coordinator to support the Development Department with gift entry, donor records maintenance, and donor acknowledgment processing. You will collaborate with the Development Director and Finance to ensure accurate revenue recording and reliable data for decision-making.

The role covers daily gift entry, pledge tracking, recurring gifts, CRM administration, and reconciliation with finance, with emphasis on data accuracy, PCI compliance, and donor

Qualifications

• Associates degree preferred; Bachelor’s degree in business, nonprofit management, communications, or related field is a plus.
• 3–5 years of administrative, database, financial reconciliation, or nonprofit support experience preferred.
• Demonstrated experience with gift entry, donor records, reporting, and revenue reconciliation with accuracy and accountability.
• Experience with nonprofit donor databases or CRMs; DonorPerfect experience a plus.
• Experience in a nonprofit development environment preferred.
• Strong understanding of gift entry, donor stewardship, gift documentation, pledge management, matching gifts, and tribute gifts.
• Data security standards, internal controls, and PCI compliance related to payment processing and donor information management.
• Proficiency in Microsoft Office, especially Excel and Word; ability to learn new systems quickly.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive donor information professionally.

Responsibilities

• Process daily gift entry and ensure accurate, timely processing, auditing, coding, and recording of donations from multiple channels.
• Maintain pledge tracking, recurring gift administration, matching gift workflows, tribute gifts, and other donor revenue processes.
• Reconcile gifts processed with the finance department; ensure reporting aligns with financial records and revenue tracking.
• Prepare donor acknowledgment letters, tax receipts, tribute notifications, and other stewardship correspondence.
• Maintain donor records in the CRM with routine updates and data hygiene tasks.
• Track in-kind donations, including FMV information and supporting documentation.
• Maintain physical and electronic donor files and documentation.
• Respond to routine donor inquiries with excellent customer service while maintaining confidentiality.
• Perform other duties as assigned.

Skills

Administrative skills

Data confidentiality

Attention to detail

Communication

Teamwork

Education

Associate degree preferred

Bachelor’s degree preferred

Tools

DonorPerfect

Microsoft Excel

Microsoft Word

Job description

Houston Humane Society is seeking a Development Coordinator to support the Development Department with gift entry, donor records maintenance, and donor acknowledgment processing. You will collaborate with the Development Director and Finance to ensure accurate revenue recording and reliable data for decision-making.

The role covers daily gift entry, pledge tracking, recurring gifts, CRM administration, and reconciliation with finance, with emphasis on data accuracy, PCI compliance, and donor