Donor Services & Gift Processing Assistant

Project HOPE Namibia (PHN); Washington (District of Columbia); Hybrid; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

403(b) plan

Paid leave

Job summary

Project HOPE is seeking a Development Services Assistant to provide cross-functional support across donor services, gift processing, and vendor operations in a fast-paced environment.

You will help with donor inquiries, refunds, acknowledgments, and routine communications while ensuring accuracy, confidentiality, and a positive donor experience. The role requires collaboration across teams and flexibility to cover high-volume periods.

Qualifications

• BA/BS in Marketing, Communications, Nonprofit or Project Management, or relevant field/experience.
• Experience in donor relations, customer service, or nonprofit operations.
• Familiarity with CRM or fundraising database platforms.
• Strong attention to detail, especially in data entry and financial processing.
• Comfortable in a fast-paced, high-volume environment.
• Collaborative, team-oriented approach with a willingness to flex across functions.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality when handling donor and financial information.

Responsibilities

• Respond to donor inquiries via phone, email, and CRM alongside the Donor Services Associate.
• Process refunds, adjustments, and donor acknowledgment tasks.
• Help ensure a positive, timely donor experience across all communication channels.
• Prepare routine correspondence and responses to constituents.
• Assist with suppression of prospects and donors from communications as requested.
• Process sustainer cancellations.
• Assist with gift entry, batching, and reconciliation during peak periods or staff absences.
• Support accurate and timely recording of donations in the CRM/fundraising database.
• Help troubleshoot and resolve gift-processing discrepancies.
• Provide backup support for vendor-related operations as needed.
• Assist with administrative tasks that support the broader Development Operations team.
• Flex across functions to cover gaps during high-volume periods or staff absences.

Skills

Donor relations

Customer service

CRM platforms

Data entry

Attention to detail

Communication

Confidentiality

Education

BA/BS in Marketing

BA/BS in Communications

Nonprofit management

Project management

Tools

Zendesk

Asana

Microsoft SharePoint

MS Excel

MS Word

Fundraise Up

Raiser's Edge NXT

Job description

Project HOPE is seeking a Development Services Assistant to provide cross-functional support across donor services, gift processing, and vendor operations in a fast-paced environment.

You will help with donor inquiries, refunds, acknowledgments, and routine communications while ensuring accuracy, confidentiality, and a positive donor experience. The role requires collaboration across teams and flexibility to cover high-volume periods.