Donor Notification Clerical Assistant (Onsite)

Carter Bloodcare; Virginia (MN); On-site; USD 32,000 - 46,000; Full time

Job summary

Carter BloodCare seeks an entry-level Clerical Assistant to support the Donor Notification Department. You will handle routine inquiries, process donor enrollment and notification materials, and keep departmental records confidential in a HIPAA-compliant environment.

You will assist with communications among donors, CBC staff, consignees, and Medical Services physicians, and participate in meetings and trainings to support organizational goals.

Qualifications

• High school diploma or GED required.
• Minimum 1 year healthcare or customer service experience.
• Ability to handle confidential information and HIPAA compliance.

Responsibilities

• Provide entry-level administrative and customer service support to the Donor Notification Department.
• Respond to routine inquiries and process program enrollment and donor notification materials.
• Maintain departmental records and support communication with donors, CBC employees, consignees, and Medical Services physicians.
• Refer questions requiring review to appropriate team members and attend meetings/trainings as assigned.
• Work varied shifts, including potential weekends or overtime, to support operations.

Skills

Attention to detail

Data entry

Customer service

Communication

Typing

Independent work

Teamwork

Education

High School Diploma or GED

Tools

MS Office

CBC systems

Job description

THE SCHEDULE FOR THIS POSITION IS MONDAY THROUGH FRIDAY 11:00 AM TO 7:30 PM.PRINCIPAL ACCOUNTABILITYThe Clerical Assistant (CA) provides entry-level administrative and customer service support to the Donor Notification Department. This position works within established procedures and responds to routine inquiries, processes program enrollment and donor notification materials, maintains departmental records, and supports communication with donors, Carter BloodCare (CBC) employees, consignees, and Medical Services physicians. The CA assists with ensuring that information and documentation are handled in a timely, accurate and confidential manner and refers questions requiring additional review or interpretation to the appropriate departmental team member.The CA exemplifies and champions CBC Core Values and Code of Conduct and adheres to CBC policies and applicable Standard Operating Procedures (SOPs). To support ongoing development and organizational goals, the CA is required to attend meetings and training sessions, as assigned. This position exercises discretion, maintains an exceptionally high level of confidentiality, uses sound judgment when handling sensitive issues and complies with HIPAA requirementsThis position may require working varied shifts, extended hours, weekends, and/or overtime to support operational needs. Regular, full-time attendance is required during normal working hours.EDUCATIONHigh School Diploma or GED equivalentEXPERIENCEMinimum of 1 year of healthcare, blood center, professional services or retail customer service/support experienceBlood center or medical/healthcare setting experience, preferredData entry experience, preferredSKILLS AND KNOWLEDGEStrong attention to detail and organizational, typing and data entry skillsAbility to work independently, exercise sound judgment, and contribute effectively to a team environmentEffective verbal, written, interpersonal, and telephone communication skillsAbility to provide professional customer service in sensitive or stressful situationsAbility to follow procedures, prioritize work, and meet deadlinesComputer knowledge and MS Office skills; Ability to learn CBC-specific systemsEQUIPMENT USEDComputer and associated equipment, along with common software and CBC-specific applications/programs, used by this positionGeneral office supplies and equipment, including telecommunicationsEquipment associated with the department (e.g., Kofax imaging equipment)PHYSICAL/MENTAL STRESS FACTORSFrequent telephone communication with donors regarding sensitive eligibility or test-result information, including interactions with individuals who may be distressed or confused; Ability to recognize matters outside the scope of the position and to escalate them appropriatelyStress associated with managing detailed, repetitive tasks while maintaining confidentialityAbility to move throughout the facility and between work areasAbility to bend, move, and carry items weighing up to 20 poundsStress associated with potential exposure to blood, blood components, and other biohazardous materialsCarter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.We maintain a drug-free workplace and perform pre-employment substance abuse testing.