Donor Lifecycle & Engagement Manager

ACH Child & Family Services; Fort Worth (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

ACH Child & Family Services is seeking a Donor Engagement Manager to advance philanthropic efforts by designing and executing donor engagement, stewardship, and annual giving strategies. This role reports to the Development Director and oversees donor lifecycle activities for individuals and corporations, ensuring donor-centered fundraising practices across the organization.

Responsibilities include managing annual giving campaigns, onboarding donors, coordinating engagement opportunities, and

Qualifications

• Bachelor’s Degree required, preferably in business, communication or liberal arts.
• Five+ years of fundraising experience with donor engagement, stewardship, and annual giving.
• Experience using CRM systems to inform strategy, track engagement, and analyze performance metrics.
• Demonstrated organizational, leadership, and written communication skills.

Responsibilities

• Works with Development Director to set annual giving and donor engagement goals.
• Manages annual giving program including donor acquisition, renewal, upgrades, and campaigns.
• Designs donor onboarding, engagement, and stewardship strategies for long-term relationships.
• Develops donor journey and moves-management plans for individual and corporate donors.
• Oversees donor acknowledgment and recognition activities.
• Manages donor communications across email, mail, phone, text, and personal outreach.
• Collaborates with ACH program leadership to translate mission impact into donor engagement opportunities.
• Monitors donor engagement metrics such as retention and upgrading performance using CRM data.
• Leads and coaches annual giving and development staff to ensure donor-centered practices.
• Supports the Development Director on special fundraising initiatives and events.

Skills

Donor engagement

CRM strategy

Donor stewardship

Annual giving

Communications

Team leadership

Relationship management

Data analysis

Microsoft Office

Education

Bachelor's degree

Tools

CRM platforms

Microsoft Office

Job description

ACH Child & Family Services is seeking a Donor Engagement Manager to advance philanthropic efforts by designing and executing donor engagement, stewardship, and annual giving strategies. This role reports to the Development Director and oversees donor lifecycle activities for individuals and corporations, ensuring donor-centered fundraising practices across the organization.

Responsibilities include managing annual giving campaigns, onboarding donors, coordinating engagement opportunities, and