Donor Engagement Manager

ACH Child & Family Services; Fort Worth (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

ACH Child & Family Services is seeking a Donor Engagement Manager to advance philanthropic efforts by designing and executing donor engagement, stewardship, and annual giving strategies. This role reports to the Development Director and oversees donor lifecycle activities for individuals and corporations, ensuring donor-centered fundraising practices across the organization.

Responsibilities include managing annual giving campaigns, onboarding donors, coordinating engagement opportunities, and

Qualifications

• Bachelor’s Degree required, preferably in business, communication or liberal arts.
• Five+ years of fundraising experience with donor engagement, stewardship, and annual giving.
• Experience using CRM systems to inform strategy, track engagement, and analyze performance metrics.
• Demonstrated organizational, leadership, and written communication skills.

Responsibilities

• Works with Development Director to set annual giving and donor engagement goals.
• Manages annual giving program including donor acquisition, renewal, upgrades, and campaigns.
• Designs donor onboarding, engagement, and stewardship strategies for long-term relationships.
• Develops donor journey and moves-management plans for individual and corporate donors.
• Oversees donor acknowledgment and recognition activities.
• Manages donor communications across email, mail, phone, text, and personal outreach.
• Collaborates with ACH program leadership to translate mission impact into donor engagement opportunities.
• Monitors donor engagement metrics such as retention and upgrading performance using CRM data.
• Leads and coaches annual giving and development staff to ensure donor-centered practices.
• Supports the Development Director on special fundraising initiatives and events.

Skills

Donor engagement

CRM strategy

Donor stewardship

Annual giving

Communications

Team leadership

Relationship management

Data analysis

Microsoft Office

Education

Bachelor's degree

Tools

CRM platforms

Microsoft Office

Job description

Position Function

Responsible for advancing the philanthropic mission of ACH Child and Family Services by designing and executing donor engagement, stewardship, and annual giving strategies that deepen relationships, strengthen donor retention, and grow lifetime donor value. Reporting to the Development Director (DD), the Donor Engagement Manager manages the donor lifecycle across individual and corporate donors through strategic outreach, communications, and meaningful engagement opportunities. Requires sensitivity to the service population’s cultural and socioeconomic characteristics and a commitment to donor-centered fundraising practices.

Education Requirements

Bachelor’s Degree required, preferably in a business, communication or liberal arts field.

Experience Requirements

Minimum of five (5) years of demonstrated fundraising experience with a strong emphasis on donor engagement, stewardship, and annual giving. Proven success in donor retention, relationship management, and coordinated outreach efforts across multiple donor segments. Experience using constituent relationship management (CRM) systems to inform strategy, track engagement, and analyze performance metrics required. Demonstrated organizational, leadership, and written communication skills essential.

Functional Requirements

Must demonstrate the ability to work cooperatively within a team environment to achieve shared goals through collaboration and information sharing. Ability to analyze donor data to inform engagement strategies and prioritize high-impact activities. Demonstrated skill in influencing and building relationships with internal and external stakeholders. Proficiency in Microsoft Office Suite, CRM platforms, and related fundraising technologies required.

Working Conditions

Heavy computer usage with administrative and clerical responsibilities in a team-based office environment. Attendance at public and donor-related functions required, including some evening and weekend work. Occasional lifting of files and office supplies up to 25 pounds.

Exposure to Confidential Information

Maintain confidentiality and comply with policies related to donor, volunteer, personnel, and client records. Uphold the Donor Bill of Rights and ethical fundraising standards.

• Works collaboratively with the Development Director to establish annual giving and donor engagement goals and develops tactical plans to achieve those goals.
• Manages the annual giving program, including donor acquisition, renewal, upgrades, and individual giving campaigns (including monthly giving programs, employee giving initiatives, and donor societies), ensuring a donor-centered approach throughout the lifecycle.
• Designs and implements comprehensive donor onboarding, engagement, and stewardship strategies that foster long-term relationships and repeat giving.
• Develops and executes donor journey and moves-management plans for individual and corporate donors, leveraging data, engagement history, and capacity indicators to guide outreach.
• Oversees donor acknowledgment and recognition efforts, ensuring timely, accurate, and meaningful communication aligned with donor preferences.
• Contributes to and manages a coordinated matrix of donor communications, including email, direct mail, phone, text, and personal outreach, in collaboration with development and communications staff.
• Collaborates with ACH program leadership to translate mission impact into compelling donor engagement opportunities, including briefings, site visits, and stewardship experiences.
• Monitors and reports on key donor engagement and annual giving metrics, including donor retention, recurring giving growth, and upgrade performance, using CRM data to inform continuous improvement.
• Leads and coaches annual giving and development staff to promote donor-centered practices, consistent messaging, and high-quality stewardship execution.
• Supports the Development Director on special fundraising initiatives as assigned, including direct mail efforts, cross-departmental campaigns, and selected events, contributing in a strategic and effective manner.