Donor Intelligence & Development Operations Associate

Coalition for the Homeless of Houston/Harris County (CFTH); Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Coalition for the Homeless of Houston/Harris County (CFTH) seeks an Associate of Development Operations & Donor Intelligence to transform donor data into actionable fundraising strategies. You will be the organization's donor intelligence expert, overseeing CRM operations, reporting, and development administration to inform senior leadership decisions.

Working across Development, Finance, Communications, Programs, and Executive Leadership, you will strengthen donor engagement, support major gift

Qualifications

• Five or more years of experience in development operations, advancement services, fundraising operations, donor services, prospect research, or a related nonprofit field.
• Advanced experience with donor CRMs, preferably DonorPerfect, including reporting, automation, segmentation, and data management.
• Demonstrated experience analyzing donor data and translating complex information into actionable fundraising strategies.
• Experience managing gift processing, donor stewardship operations, restricted gifts, pledges, and financial reconciliation.
• Strong analytical, organizational, and project management skills with attention to detail.
• Excellent written and verbal communication skills, including donor-facing correspondence and report preparation.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Serve as the organization's power user for DonorPerfect, managing CRM administration, reporting, automation, workflows, segmentation, templates, dashboards, and data integrity.
• Develop and produce targeted mailing lists, email audiences, solicitation segments, and campaign reports supporting annual giving, major gifts, stewardship, events, and other fundraising initiatives.
• Maintain fundraiser portfolios, proposal tracking, and reporting to support effective moves management.
• Develop and maintain online donation forms and monitor all giving platforms to ensure a seamless and accurate donor experience.
• Lead operational donor stewardship processes, including acknowledgements, pledge reminders, recurring gift communications, tribute notifications, tax receipts, and other donor correspondence.
• Reconcile contributed revenue with Finance on a monthly basis and assist with annual audit documentation.
• Manage gift agreements, restricted gifts, designated funds, and proposal tracking systems.
• Coordinate reporting requirements with Development and Finance teams to ensure timely fulfillment of donors and grant obligations.
• Analyze donors giving history, engagement, wealth indicators, philanthropic interests, and other data to identify, qualify, and prioritize prospective donors.
• Translate donor intelligence into actionable recommendations that strengthen portfolios, move management, cultivation strategies, and fundraising outcomes.

Skills

Donor data analysis

CRM operations

Project management

Communication skills

Tools

DonorPerfect

Excel

Job description

Coalition for the Homeless of Houston/Harris County (CFTH) seeks an Associate of Development Operations & Donor Intelligence to transform donor data into actionable fundraising strategies. You will be the organization's donor intelligence expert, overseeing CRM operations, reporting, and development administration to inform senior leadership decisions.

Working across Development, Finance, Communications, Programs, and Executive Leadership, you will strengthen donor engagement, support major gift