Aftercare Coordinator

Infinite Legacy; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401K

Life & Disability Insurance

Pet Insurance Discounts

Tuition Reimbursement

Job summary

Infinite Legacy is seeking an Aftercare Coordinator under the Regional Clinical Manager to coordinate psychoeducational grief support for donor families, donors in spirit, and families of potential donors, with sensitivity to cultural diversity.

The role develops and leads workshops, partners with community organizations, and requires evening/weekend hours with travel to regional offices as needed; a Bachelor’s degree is required and a Master’s degree is preferred, with a minimum of 2 years’

Qualifications

• Bachelor’s degree in social work or psychology or related field required; Master’s degree preferred.
• Minimum 2 years’ experience providing group support and psychoeducational grief support.

Responsibilities

• Initiate follow-up support to donor and donor-in-spirit families with psychoeducational grief support and connect them to resources.
• Maintain awareness of community referral sources and build relationships with community partners.
• Update grief resource library and educational materials regularly.
• Develop and present grief and bereavement programming for minority and marginalized communities.
• Lead Aftercare Workgroups and grief curriculum; create and execute workshops and support groups.
• Provide grief content for blog, newsletter, and social media.
• Complete aftercare touchpoints to meet regulatory requirements.
• Represent Family Services with hospital partners during education sessions.
• Support FSCs by coordinating donor family/recipient meetings.
• Stay updated on trends in grief/donation and public health.
• Collaborate with other Aftercare programs as needed.

Skills

Psychoeducation grief support

Public speaking

Empathic communication

Cultural sensitivity

Community outreach

Education

Bachelor’s Degree in social work, psychology or related field

Master’s degree preferred

Tools

Donor database software

Job description

Under the general direction of the Regional Clinical Manager, Family Services – Tissue, the Aftercare Coordinator is responsible for coordinating a wide range of support for organ and tissue donor families and those experiencing grief and loss in the Infinite Legacy Donor Services Area (DSA). The Infinite Legacy’s Aftercare Coordinator will provide psychoeducational grief support services to the family members of Infinite Legacy donors, donors in spirit, and families of potential donors. The Aftercare Coordinator is to remain aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families.

The Aftercare Coordinator will develop and lead workshops to directly serve donor families, donor in spirit families and community members. The Aftercare Coordinator will support the needs of the Family Services Department and Community Outreach Department as it relates to family relationships, public health and needs of the community. The Aftercare Coordinator will seek opportunities to partner with community organizations, churches, schools, hospitals, and funeral homes to provide community-based services that are accessible to residents of the Infinite Legacy’s DSA, with a focus on services to minority and marginalized communities.

This position requires evening and weekend availability, with service time to the equivalent of a minimum of 40 hours per week.

Position may require travel to Infinite Legacy regional offices.

Education and Experience:

• Bachelor’s Degree social work, psychology or other related fields from an accredited college or university required. Master’s degree preferred.
• Minimum 2 years’ experience offering group support services and one‑on‑one psychoeducational grief support. Experience in issues involving death, dying, trauma, grief, and loss preferred.

Required Skills/Abilities:

• Demonstrate experience offering psychoeducation grief support to minority and/or marginalized communities. Experience with program development preferred.
• Familiarization with Tissue and Organ FSC roles to best support both teams.
• Ability to interact with grieving individuals, families and groups in a supportive, empathic manner while taking into consideration actual or potential cultural diversities.
• Comfort with public speaking and education forums to promote the work of Infinite Legacy and education around the Aftercare program.
• High energy professional with an ability to communicate effectively, verbally and in writing, to provide information to families, recipients, health care personnel, community members/leaders, and the general public.
• Ability to recognize personal and professional limits/boundaries and appropriately manage uncomfortable situations.
• Ability to comfortably use computers to access and utilize Infinite Legacy databases, draft letters, utilize email, and access the Internet for vital information/resources to assist families and the public. Must have computer and Internet access at home.
• Must be highly accountable and able to work autonomously. Flexibility required for public speaking with little notice and other similar demands as needed.
• Valid driver’s license, proof of insurance and be insurable under the Infinite Legacy’s master policy.

Duties/Responsibilities:

• Initiate follow‑up support to donor and donor‑in‑spirit families when appropriate, offering psychoeducational grief support and connecting them with community resources to meet their needs.
• Maintain awareness of community referral sources. Build referral relationships with community‑based partners to ensure the ability to support the needs of donor and donor in spirit families.
• Update grief resource library regularly, CGRAS website, educational pamphlets, books, and other grief counseling resources in Infinite Legacy’s DSA. Consistently explore new resources to ensure our resource library is current.
• Autonomously develop and present grief and bereavement related programming in response to community and hospital partner needs, focusing on minority and marginalized local communities in the Infinite Legacy DSA.
• Independently lead Aftercare Workgroups and grief curriculum development. Create and execute educational grief workshops and support groups for donor families, community members, Infinite Legacy staff and hospital staff.
• Provide supportive grief and bereavement content for the Infinite Legacy blog and newsletter, to the Donor Family Facebook Group and other social media outlets.
• Complete all aftercare touchpoints for donor and donor in spirit families to meet regulatory requirements and family needs.
• Represent Family Services as the content Aftercare and FSC expert with our hospital partners when education sessions are required.
• Support FSCs by coordinating and leading donor family/recipient meetings.
• Stay apprised of trends in the grief and death education fields, trends in the transplant/donation field, public health, and social work‑related needs.
• Collaborate with other OPO Aftercare Programs as necessary to enhance services provided. This will at times require presentations at Donor Family Service Conferences or Webinars.
• Attend regularly scheduled Infinite Legacy staff and organizational meetings and trainings. Adhere to all Infinite Legacy policies and embody the Infinite Legacy Mission, Vision, Quality Statement and Core Values.
• Other duties as assigned.

Join Our Team & Enjoy Great Benefits!

At Infinite Legacy, we care about our employees’ well‑being, both at work and in life. That’s why we offer an excellent benefits package designed to support you and your family.

Our Benefits Include:

• Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones.
• Paid Time Off: Take the time you need to relax and recharge.
• 401K: Plan for your future with employer contributions.
• Life & Disability Insurance: Peace of mind, no matter what happens.
• Pet Insurance Discounts: Because your furry friends matter too!
• Tuition Reimbursement: We support your growth and development with education assistance.

Join our team today and experience a workplace that truly values you!