Donor Family Experience & Support Coordinator

UF Health; Gainesville (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

UF Health Shands Hospital in Gainesville, FL is seeking a dedicated coordinator to support donor families through after-care services, grief counseling, and family-recipients communication. You will coordinate projects and campaigns, collaborating with LifeQuest and donor programs to promote positive family experiences.

The role requires independent work, creative problem-solving and development of innovative ideas within a dynamic healthcare setting.

Qualifications

• Bachelor's degree in communications, public relations, health sciences, social work or other related field.
• Two years of case management, social work, hospice, grief counseling or related experience; OR
• Two years of donor family after care experience within an organ procurement organization (OPO), tissue bank or eye bank.
• Must have exceptional writing, proofreading, communications, critical thinking and organizational skills.
• Excellent interpersonal, customer service and problem-solving skills required.

Responsibilities

• Plan, implement and evaluate projects, special events, and other activities for donor families.
• Coordinate after-care communication to families and between families and recipients.
• Engage and/or debrief with clinical coordinators, donation advocates and HSCs regarding family issues
• Support overall objectives of donor program development

Skills

Exceptional writing

Proofreading

Communications

Critical thinking

Organizational skills

Interpersonal skills

Customer service

Problem solving

Education

Bachelor's degree in communications, public relations, health sciences, social work or related field

Job description

UF Health Shands Hospital in Gainesville, FL is seeking a dedicated coordinator to support donor families through after-care services, grief counseling, and family-recipients communication. You will coordinate projects and campaigns, collaborating with LifeQuest and donor programs to promote positive family experiences.

The role requires independent work, creative problem-solving and development of innovative ideas within a dynamic healthcare setting.