Donor Family Aftercare Coordinator

Paycom - ATS; Bellevue (WA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-term disability

403(b) with employer match

Job summary

LifeCenter Northwest in Bellevue, WA, is seeking a dedicated Bereavement Support professional for its Aftercare program. The role focuses on providing grief resources, coordinating donor-family communications, and supporting donor family events and workshops.

Responsibilities include maintaining donor family follow-ups, collaborating with transplant centers, and ensuring timely, compliant documentation. This position is on-site at our Bellevue HQ.

Qualifications

• Understanding of local/state/federal regulations.
• Crisis intervention and ability to distinguish grief issues from other life issues.
• Multi-tasking with competing priorities and strong problem-solving skills.
• Strong interpersonal skills including diplomacy, confidentiality and collaboration.
• Excellent written and verbal communication, with ability to prepare manuals and presentations.
• Ability to analyze situations and develop solutions.
• Advanced knowledge of Outlook, Word, Excel, MS Project, PowerPoint and similar software.

Responsibilities

• Becomes knowledgeable about organ, eye, and tissue donation and the transplantation field.
• Provides bereavement and grief resources to families.
• Facilitates correspondence between donor families and recipients.
• Participates in planning donor family events and celebrations.
• Helps with planning of special projects for donor families.
• Collaborates with the Director, External Affairs and Aftercare team.
• Adheres to quality standards and regulatory requirements (AOPO, OPTN, CMS).
• Delivers grief support for LifeCenter Northwest donor families.
• Manages donor family follow-up communications via mail, phone, email, and website.
• Coordinates donor family communications with transplant centers and other organizations.
• Organizes monthly Correspondence Workshops for donor families and recipients.
• Requests and manages recipient outcomes from transplant centers for donor families.
• Supports donor family quilt program and inventory management.
• Participates in virtual support groups and in-person gatherings.
• Provides database management support to Aftercare programs.

Job description

Job Details: Job Location: Bellevue HQ - Bellevue, WA 98006, Position Type: Full Time, Salary Range: $27.55 - $39.96 Hourly

ESSENTIAL JOB FUNCTIONS

General Responsibilities

• Becomes knowledgeable about organ, eye, and tissue donation and the transplantation field.
• Provides bereavement and grief resources to families.
• Facilitates correspondence between donor families and recipients.
• Participates in the planning of donor family events and celebrations.
• Helps with planning of special projects for donor families.
• Collaborates closely with the Director, External Affairs and members of the Aftercare team.
• Adheres to quality standards and legal compliance with regulatory and accreditation agencies (AOPO, OPTN, CMS, etc.).

Bereavement Support

• Delivers grief and bereavement support for LifeCenter Northwest donor families.
• Assists with all post donor case family follow-up, including required mailings, phone calls, written correspondence, answering donor family questions, etc.
• Ensures donor families have accurate, real-time access to information about bereavement support via our website, printed collateral, email, and over the phone.
• Takes lead responsibility for facilitating donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
• Takes lead responsibility for organizing (including external communications) and facilitating monthly Correspondence Workshops offered to donor families and recipients served in LifeCenter’s donation service area.
• Takes lead responsibility for requesting and managing recipient outcomes from transplant centers to facilitate sharing this information with donor families.
• Provides support in coordinating the donor family quilt program and managing inventory.
• Takes part in virtual support groups and in-person supportive gatherings as is available.

Communications and Events

• Provides support to the Director, External Affairs and Donor Family Aftercare Events Specialist on the execution of donor family events.
• Monitors the Donation Community Facebook group and supports website auditing.

Documentation and Data Management

• Ensures accurate and timely documentation of all family support interactions including, but not limited to, iTransplant.
• Provides database management support to Aftercare programs.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to learn and understand applicable local/state/federal regulations.
• Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
• Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.
• Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
• Ability to analyze and assess situations and create solutions.
• Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point, and other comparable software programs.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

Benefits and Compensation

• medical
• dental
• vision
• basic life insurance
• accidental death & dismemberment insurance
• long-term disability insurance
• travel accident insurance
• life insurance
• short-term disability
• accident insurance
• hospital indemnity
• critical illness coverage
• pet insurance
• employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time.
• Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete.
• A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

PAY RANGE

$27.55 - $39.96 Hourly

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for compensation in addition to the base pay in the form of overtime.

LifeCenter Northwest is proud to be an Equal Opportunity Employer.