Donor Services Technician (Decatur)

The Blood Connection, Incorporated; Decatur (GA); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

The Blood Connection is seeking a Donor Services Technician to enhance the donor experience and serve as the first impression of the organization. You will register donors, perform donor history and basic assessments, and adapt to variable hours, including weekends, to support donor centers and mobile operations.

In this role, you will greet donors, verify eligibility, provide educational materials, and maintain a clean, welcoming storefront.

Qualifications

• Excellent customer service skills and a professional, presentable appearance.

Responsibilities

• Greet donors and guests and facilitate a welcoming environment.
• Perform donor history, eligibility screening, and basic donor assessment as per SOPs.
• Maintain clean, inviting donor areas and ensure proper handoff to the next team member.
• Engage with donors, convey the organization's values, and communicate effectively with patrons.

Skills

Customer service

Professionalism

Interpersonal skills

Professional appearance

Job description

Position Overview

The overall objective of a Donor Services Technician is to enhance and maximize the donor experience. As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. This role must have excellent customer service skills and a presentable appearance. A Donor Services Technician must be able to work varied hours including working some weekends. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours’ notice. This position supports donor centers and mobile operations.

Essential Functions

Greeting Donors and Guests:

• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material

Donor Collection:

• Performs the donor health history and physical assessment according to current standard operating procedures
• Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Store Front Impression:

• Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Liaising with Donors and Guests:

• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays “close to the customer