Donor Experience & Phlebotomy Specialist

Versiti

Kenosha (WI)

On-site

USD 38,000 - 60,000

Full time

10 days ago

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Job summary

Versiti is seeking a Donor Specialist to perform phlebotomy collection of whole blood and apheresis products, delivering an excellent donor experience through warm, professional service. You will work as part of a collaborative team, promoting a respectful culture and ensuring high-quality donor interactions.

The role includes donor screening, apheresis automation support, and maintaining accurate records while complying with regulatory requirements.

Qualifications

Phlebotomy knowledge and experience
Strong customer service mindset and professionalism
Ability to work as part of a collaborative team
Clear communication and interpersonal skills
Attention to detail and accuracy in documentation
Flexibility to work evenings, weekends, and holidays

Responsibilities

Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
Treats donors with customer service excellence, presenting a positive image.
Responds to customer inquiries, requests and complaints with timely, complete responses.
May conduct automation (Alyx and/or Trima) and recruit donors for automation.
Contributes to a positive team culture and employee experience.
Maintains product integrity and proper donor identification; completes records.
Observes donors for reactions and provides care as needed.
Rebooks donors for future donation appointments.
May undergo additional background checks as required by sponsor.
Performs other duties within the scope of the job and adheres to regulatory requirements.