Donor Experience & Operations Leader

Jewish Federation of Greater MetroWest NJ; Hanover Township (IL); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Federal & Jewish holidays

Job summary

Jewish Federation of Greater MetroWest NJ in New Jersey seeks a Manager, Donor Services & Operations to oversee the Donor Advised Fund (DAF) and custodial funds, delivering exceptional donor service and managing related programs.

The role partners with finance and development teams to ensure compliant, strategic support for donor-advised funds, custodial funds, and related philanthropic vehicles.

Qualifications

• Experience with grantmaking and donor-advised fund (DAF) platforms or similar financial/philanthropic software.
• Strong data harvesting, analysis, manipulation, and reporting skills.
• Proven ability to listen to donors, reflect on their needs and priorities, and understand donor intent.
• Excellent interpersonal skills with a service mindset, ensuring donors feel valued and supported.
• Experience collaborating cross-functionally between finance and philanthropic/foundation teams.
• Experience in financial accounting.
• Proficiency in Microsoft Office suite.

Responsibilities

• Manage and administer JCF’s grantmaking software, including coordination with external developers.
• Process and enter grants and other disbursements, ensuring due diligence on grantees.
• Support the development and execution of the JCF Donor-Advised Fund (DAF) marketing strategy.
• Respond to ad-hoc requests from donors and collaborate with finance and development teams as needed.
• Process and manage all stock gifts received by JCF.
• Build and maintain strong relationships with fund holders, providing ongoing support and service.
• Maintain familiarity with DAF guidelines, restrictions, payout rules, and charitable eligibility to ensure activity aligns with standards.

Skills

Donor relations

Grantmaking platforms

Data analysis

Donor-advised funds

Cross-functional collaboration

Financial accounting

Tools

Grantmaking software

Job description

Jewish Federation of Greater MetroWest NJ in New Jersey seeks a Manager, Donor Services & Operations to oversee the Donor Advised Fund (DAF) and custodial funds, delivering exceptional donor service and managing related programs.

The role partners with finance and development teams to ensure compliant, strategic support for donor-advised funds, custodial funds, and related philanthropic vehicles.