Manager, Donor Services & Operations

Jewish Federation of Greater MetroWest NJ; New Jersey; Hybrid; USD 80,000 - 85,000; Full time

Job summary

Jewish Community Foundation, a subsidiary of Jewish Federation of Greater MetroWest NJ, seeks a Manager, Donor Services & Operations to lead DAFs, custodial funds, and related vehicles with a focus on service, compliance, and donor satisfaction.

The role works hybrid, coordinating with finance, development, and external partners to ensure accurate processing of grants, stock gifts, and fundholder support.

Qualifications

• Experience with grantmaking and donor-advised fund (DAF) platforms or similar financial/philanthropic software.
• Strong data harvesting, analysis, manipulation, and reporting skills.
• Excellent listening to donors, reflecting their needs and priorities, and understanding donor intent.
• Outstanding interpersonal skills with a service mindset to ensure donors feel valued and supported.
• Experience collaborating cross-functionally, especially with finance and philanthropic/foundation teams.
• Experience in financial accounting.
• Proficiency with Microsoft Office suite.

Responsibilities

• Manage and administer donor-advised fund and custodial fund programs.
• Oversee grantmaking software and coordinate with external developers.
• Process grants and other disbursements with due diligence on grantees.
• Support the development and execution of the DAF marketing strategy.
• Respond to donor requests and collaborate with finance and development teams.

Skills

Grantmaking platforms

DAF platforms

Data analysis

Active listening

Interpersonal skills

Cross-functional collaboration

Financial accounting

Tools

Microsoft Office

Job description

Manager, Donor Services & Operations

Department: Jewish Community Foundation

Hybrid: Monday, Tuesday, Thursday in office

Salary: $80-85K + paid vacation, sick, Federal & Jewish holidays

Background

A group of visionary philanthropists established the Jewish Community Foundation (JCF) in 1949, because they understood that the well-being of our community depended upon planning for and investing in our future. The Jewish Community Foundation is a wholly owned subsidiary of Jewish Federation of Greater MetroWest NJ and serves as its planned giving and endowment department.

Today, the Jewish Community Foundation is one of the largest managers of charitable assets in New Jersey, and among the top ten Jewish community foundations in North America. Currently, we have more than $840 million in assets under management, and more than $100 million in future commitments. We currently manage more than 822 funds for individuals, families, and foundation donors.

Our foundation professionals work hand-in hand with donors to create personalized plans for meaningful philanthropy. We focus on short and long-term goals to ensure maximum and sustained impact. The professional team supports donor-advised funds, advisory councils, and supporting foundations.

General Summary

Work hand in hand with the Director of Donor Services to handle the Donor Advised Fund (DAF) and Custodial Fund programs and their associated fundholders. This position is responsible for delivering exceptional, relationship‑driven service to donors and fundholders of the JCF. This role oversees areas of administration, stewardship, and strategic support of Donor‑Advised Funds (DAFs), custodial funds, supporting foundations, and related philanthropic vehicles, ensuring a seamless, compliant, and values‑aligned donor experience.

Responsibilities:

• Manage and administer JCF’s grantmaking software, including coordination with external developers.
• Process and enter grants and other disbursements, ensuring appropriate due diligence on grantees.
• Support the development and execution of the JCF Donor‑Advised Fund (DAF) marketing strategy.
• Respond to ad‑hoc requests from donors and collaborate with finance and development teams as needed.
• Process and manage all stock gifts received by JCF.
• Build and maintain strong relationships with fund holders, providing ongoing support and service.
• Maintain deep familiarity with DAF guidelines, restrictions, payout rules, and charitable eligibility to ensure all activity aligns with legal, regulatory, and organizational standards.

Experience and Skills Required:

Candidate should have the following experience and qualifications:

• High level of comfort learning new technologies, with the ability to become a subject‑matter expert and train or support others.
• Demonstrated expertise with grantmaking and donor‑advised fund (DAF) platforms or similar financial/philanthropic software.
• Strong experience with data harvesting, analysis, manipulation, and reporting.
• Proven ability to actively listen to donors, reflect on their needs and priorities, and clearly understand donor intent.
• Excellent interpersonal skills with a strong service mindset, ensuring donors feel valued, supported, and cared for.
• Experience collaborating cross‑functionally, particularly between finance and philanthropic/foundation teams.
• Experience in financial accounting.
• Proficiency in Microsoft office suite.