Manager, Donor Services & Operations

Jewish Federation of Greater MetroWest NJ; Whippany (NJ); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Federal & Jewish holidays

Job summary

Jewish Community Foundation, a subsidiary of Jewish Federation of Greater MetroWest NJ, is seeking a Manager of Donor Services & Operations to oversee DAF and custodial funds. The role emphasizes donor-driven service, fund administration, and strategic support across philanthropic vehicles.

You will work closely with the Director of Donor Services to deliver compliant, values-aligned donor experiences and support fundholders, foundations, and related programs.

Qualifications

• Experience with donor-advised fund (DAF) platforms or similar philanthropic software.
• Strong data harvesting, analysis, manipulation, and reporting skills.
• Ability to listen to donors, understand priorities, and translate them into actions.

Responsibilities

• Manage and administer grantmaking software, coordinating with external developers.
• Process and record grants and disbursements with due diligence on grantees.
• Support development and execution of the JCF DAF marketing strategy.
• Respond to donor requests and collaborate with finance and development teams as needed.
• Process and manage stock gifts received by JCF.
• Build and maintain strong relationships with fund holders and provide ongoing support.
• Ensure activity aligns with DAF guidelines, payout rules, and regulatory standards.

Skills

Grantmaking software

DAF platforms

Data analysis

Donor relations

Cross-functional collaboration

Financial accounting

MS Office

Tools

CRM/Donor software

Job description

Manager, Donor Services & Operations

Department: Jewish Community Foundation
Hybrid: Monday, Tuesday, Thursday in office
Salary: $80-85K + paid vacation, sick, Federal & Jewish holidays

Background

A group of visionary philanthropists established the Jewish Community Foundation (JCF) in 1949, because they understood that the well-being of our community depended upon planning for and investing in our future. The Jewish Community Foundation is a wholly owned subsidiary of Jewish Federation of Greater MetroWest NJ and serves as its planned giving and endowment department.

Today, the Jewish Community Foundation is one of the largest managers of charitable assets in New Jersey, and among the top ten Jewish community foundations in North America. Currently, we have more than $840 million in assets under management, and more than $100 million in future commitments. We currently manage more than 822 funds for individuals, families, and foundation donors.

Our foundation professionals work hand-in-hand with donors to create personalized plans for meaningful philanthropy. We focus on short and long-term goals to ensure maximum and sustained impact. The professional team supports donor-advised funds, advisory councils, and supporting foundations.

General Summary

Work hand in hand with the Director of Donor Services to handle the Donor Advised Fund (DAF) and Custodial Fund programs and their associated fundholders. This position is responsible for delivering exceptional, relationship-driven service to donors and fundholders of the JCF. This role oversees areas of administration, stewardship, and strategic support of Donor Advised Funds (DAFs), custodial funds, supporting foundations, and related philanthropic vehicles, ensuring a seamless, compliant, and values-aligned donor experience.

Responsibilities

• Manage and administer JCF’s grantmaking software, including coordination with external developers.
• Process and enter grants and other disbursements, ensuring appropriate due diligence on grantees.
• Support the development and execution of the JCF Donor-Advised Fund (DAF) marketing strategy.
• Respond to ad-hoc requests from donors and collaborate with finance and development teams as needed.
• Process and manage all stock gifts received by JCF.
• Build and maintain strong relationships with fund holders, providing ongoing support and service.
• Maintain deep familiarity with DAF guidelines, restrictions, payout rules, and charitable eligibility to ensure all activity aligns with legal, regulatory, and organizational standards.

Experience and Skills Required

Candidate should have the following experience and qualifications:

• High level of comfort learning new technologies, with the ability to become a subject-matter expert and train or support others.
• Demonstrated expertise with grantmaking and donor-advised fund (DAF) platforms or similar financial/philanthropic software.
• Strong experience with data harvesting, analysis, manipulation, and reporting.
• Proven ability to actively listen to donors, reflect on their needs and priorities, and clearly understand donor intent.
• Excellent interpersonal skills with a strong service mindset, ensuring donors feel valued, supported, and cared for.
• Experience collaborating cross-functionally, particularly between finance and philanthropic/foundation teams.
• Experience in financial accounting.
• Proficiency in Microsoft office suite.