Donor Experience & Materials Handler – Fast-Paced Retail Ops

goodwillmiddletn; White House (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations. The role focuses on delivering an excellent donor experience, safely receiving and moving donated merchandise, and ensuring efficient backroom workflow to support store replenishment.

The position emphasizes donor engagement, safety, and productivity in a fast-paced environment, aligned with Goodwill's mission and values of Teamwork, Respect, Uprightness, and Empowerment.

Qualifications

• High School Diploma or equivalent preferred.
• Retail, donation intake, production, warehouse, or customer-facing experience preferred but not required.

Responsibilities

• Deliver excellent donor experiences by greeting donors, providing receipts, and offering help.
• Receive donated goods following safety and acceptance guidelines.
• Move, load, unload, and stage donated items and operate material handling equipment.
• Maintain safe, clean backroom areas and ensure adherence to safety standards.
• Support donor flow and flexible scheduling during peak periods.

Skills

Donor engagement

Safety awareness

Backroom operations

Customer service

Education

High School Diploma or equivalent

Tools

Forklift

Pallet jack

Job description

Goodwill is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations. The role focuses on delivering an excellent donor experience, safely receiving and moving donated merchandise, and ensuring efficient backroom workflow to support store replenishment.

The position emphasizes donor engagement, safety, and productivity in a fast-paced environment, aligned with Goodwill's mission and values of Teamwork, Respect, Uprightness, and Empowerment.