Donor Experience & Materials Handler - Flexible Schedule

goodwillmiddletn; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations and deliver an exceptional donor experience. Responsibilities include receiving, handling, and moving donated merchandise, loading trailers, and maintaining efficient backroom workflows in a fast-paced setting.

The role emphasizes donor engagement, safety, productivity, and accuracy, aligning with Goodwill's mission and values of Teamwork and Respect in a high-volume environment.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in retail, donation intake, production, warehouse, or customer-facing roles is a plus.
• Ability to balance donor interactions with backroom responsibilities.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Greet donors and provide excellent service during donation.
• Receive, handle, and move donated goods following safety guidelines.
• Load/unload and stage goods including trailers as needed.
• Operate material handling equipment such as forklifts and pallet jacks.
• Maintain clean, organized backroom to support daily workflow.

Skills

Customer service

Safety compliance

Donor engagement

Backroom operations

Teamwork

Education

High School Diploma or equivalent

Tools

Forklift operation

Pallet jack

Job description

Goodwill is seeking a Retail Donor Specialist - Materials Handler Associate to support donated goods operations and deliver an exceptional donor experience. Responsibilities include receiving, handling, and moving donated merchandise, loading trailers, and maintaining efficient backroom workflows in a fast-paced setting.

The role emphasizes donor engagement, safety, productivity, and accuracy, aligning with Goodwill's mission and values of Teamwork and Respect in a high-volume environment.