Donor Experience & Compliance Coordinator

Advancing Sight Network; Clemmons (NC); On-site; USD 30,000 - 36,000; Full time

Job summary

Advancing Sight Network in Clemmons, NC is seeking a Donor Service Center Approach Coordinator to ensure documentation for authorization and risk assessment in ocular tissue donation. The role involves sensitive conversations with donor families, coordination with hospitals and funeral homes, and internal liaison with recovery staff.

The position emphasizes compassionate, timely, and accurate service to align with regulatory standards and the organization’s mission of restoring sight.

Qualifications

• Two years of experience in a related field preferred.
• Excellent documentation, organization, and assessment skills.
• Computer literacy and familiarity with databases and office software.
• Strong attention to detail with ability to manage multiple priorities accurately and efficiently.
• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to work effectively with internal and external contacts.
• Position may require evening, weekend, or holiday work based on organizational needs.
• Must maintain confidentiality and protect sensitive information.

Responsibilities

• Verify donor registry status prior to family conversation and document findings accurately in approved software systems.
• Obtain and document recorded telephone authorization for ocular tissue donation.
• Conduct donor risk assessment interviews (DRAI) with knowledgeable individuals.
• Enter referral data and upload telephone recordings and other relevant records into approved software systems.
• Participate in quality assurance activities, audits, and continuing education to ensure compliance and professional growth.
• Maintain compliance with FDA, EBAA, and all applicable regulatory and organizational standards.
• Assist with medical chart reviews and follow-up documentation as assigned.
• Support team communication by providing timely updates and collaborating across shifts and regions.

Skills

Documentation

Organization

Assessment

Computer literacy

Oral and written communication

Interpersonal skills

Attention to detail

Education

Associate's degree in a related field

Tools

Databases

Office software

Job description

Advancing Sight Network in Clemmons, NC is seeking a Donor Service Center Approach Coordinator to ensure documentation for authorization and risk assessment in ocular tissue donation. The role involves sensitive conversations with donor families, coordination with hospitals and funeral homes, and internal liaison with recovery staff.

The position emphasizes compassionate, timely, and accurate service to align with regulatory standards and the organization’s mission of restoring sight.