Donor Services Coordinator

Saving Sight; Kansas City (MO); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid wellness breaks

Flexible hybrid schedule

Job summary

Saving Sight in Kansas City, MO, seeks a Donor Support Specialist to assist families during one of life's hardest moments while helping restore sight through donation. The role blends remote and in-office work with a hybrid schedule. Evening shifts 6:00 p.m.

– 6:00 a.m., rotating 2–3 days and every other weekend, with only 7 in-office days per month and the option to choose office days. You will interact with donor families, review medical records, coordinate with funeral homes and medical

Qualifications

• Empathy and compassion when supporting grieving donor families.
• Strong attention to detail and sound judgment.
• Ability to balance empathy with critical thinking.

Responsibilities

• Speak with donor families and guide them through the donation process.
• Review medical records, questionnaires, and communicate with medical staff.
• Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians.
• Work independently and as a team to make critical donation decisions.

Skills

Empathy

Adaptability

Attention to detail

Communication

Critical thinking

Time management

Job description

Donor Support Specialist

Location: Hybrid – Kansas City, MO (only 7 days in-office)

Compensation: $23.82 / hour with overtime pay.

Hours/Schedule: 6:00 p.m. – 6:00 a.m. | Rotating 2–3 days | Every other weekend

Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Week 1
OFF
OFF
11:00 PM - 11:00 AM
11:00 PM - 11:00 AM
OFF
OFF
11:00 PM - 11:00 AM
Week 2
11:00 PM - 11:00 AM
11:00 PM - 11:00 AM
OFF
OFF
11:00 PM - 11:00 AM
11:00 PM - 11:00 AM
OFF

Do You Thrive in Uncertainty and Find Purpose in Helping Others?

As a Donor Support Specialist, you'll help families navigate one of the most difficult moments of their lives while playing a critical role in restoring sight and transforming lives through donation.

If you thrive in ambiguity, enjoy solving complex problems, and can adapt as situations evolve, you'll excel in this role! Every case is different, requiring attention to detail, sound judgment, and the ability to balance empathy with critical thinking.

What You'll Do:

• Speak with donor families experiencing grief and guiding them through the donation process.
• Review donor's medical records, complete questionnaires, and communicate with medical staff to determine donor suitability.
• Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians to donor locations.
• Work independently and as a team to make critical decisions and solve problems relating to donation criteria.

Analyze complex situations, make informed decisions, and adapt as new information becomes available.

What You'll Gain:

• Meaningful work on a supportive team that directly impacts donors, recipients, and their families.
• Flexible hybrid schedule with only 7 in-office days per month and the ability to choose your office days.
• A rotating schedule that provides weekdays off for rest, appointments, and personal time.
• Comprehensive benefits and paid wellness breaks.
• Opportunities to continuously learn, grow, and develop critical decision-making skills.
• No donation experience required – we'll provide the training and resources you need to learn the role.

The Challenge:

This is not a routine, predictable role. Every shift brings new situations and unique challenges:

• Navigating difficult and emotional conversations with professionalism and empathy.
• Evaluating complex information and make sound decisions in time-sensitive situations.
• Adapting quickly as priorities shift and new information becomes available.
• Balancing attention to detail with critical thinking and problem-solving.
• Working holidays and weekends - The donation industry requires 24/7 coverage

Who Succeeds in this Role?

Successful team members are empathetic, adaptable, and detail-oriented, often bringing experience from customer service, healthcare, social work, insurance, case management, emergency response, or other roles that require strong communication, critical thinking, and sound decision-making.

NOTE: The preceding statements describe the nature and level of assignments normally given to job incumbents. They are not an exhaustive list of duties.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.

At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.