Donations Center Associate – Friendly Customer Service

Goodwill Industries of Dallas; Denton (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill-Industries-of-Dallas is seeking a Donation Attendant to greet customers and donors, process donations, and assist with stocking and pricing items in the store environment.

The role requires strong customer service, ability to lift up to 40 pounds, and adherence to safety guidelines. You will work under Team Leaders to maintain organized donation processing areas and support overall store operations.

Qualifications

• Ability to adhere to the organization’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to listen and follow directions.
• Ability to provide excellent customer service.
• Ability to react calmly and respond to emergency situations.
• Knowledge of textile articles related to garment classification (gowns, shirts, pants, etc).
• Ability to read, write, speak and understand the English language.

Responsibilities

• Greet each customer with courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• Receive donations from donors and issue donation receipts; assist customers with lifting items in and out of their vehicles.
• Sort donations as they arrive into proper carts or bins and assess donation quality.
• Sort and price hard goods.
• Keep the production area clean and safe and other store areas as directed.
• Maintain a well-groomed appearance and appropriate dress code including name badge and vest.
• Provide general information to customers/donors.
• Assist processors when needed.
• Follow CPSC procedures and other Public Protection Guidelines.
• React calmly and respond to emergency situations.
• Refer all customer/donor complaints to management in a timely manner.
• Perform other duties as assigned by the Team Leader.

Skills

Core Principles

Retail knowledge

Listening skills

Customer service

Emergency response

Textile knowledge

English language

Job description

Goodwill-Industries-of-Dallas is seeking a Donation Attendant to greet customers and donors, process donations, and assist with stocking and pricing items in the store environment.

The role requires strong customer service, ability to lift up to 40 pounds, and adherence to safety guidelines. You will work under Team Leaders to maintain organized donation processing areas and support overall store operations.