Donor Experience Ambassador (Outdoor)

Goodwill of Greater Washington; Fairfax (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Goodwill of Greater Washington is seeking donation attendants to greet donors, unload donations, record donations, and maintain a clean, safe donation area. The role requires ability to lift up to 50 pounds and to operate equipment as needed. Strong customer service and English literacy are essential.

Ideal candidates have prior customer service experience, teamwork ability, and willingness to work in a retail warehouse environment with occasional walking and standing for long periods.

Qualifications

• Required: Excellent customer service to internal and external guests.
• Required: Read, write, and comprehend basic English for safety and communication.
• Required: Verbally communicate effectively with associates and customers.
• Required: Ability to walk, stand, bend, lift and climb for extended periods (up to 7 hours per 8-hour shift).
• Required: Lift up to 50 pounds frequently.
• Preferred: Six months of previous work experience.

Responsibilities

• Provides excellent customer service to all guests.
• Greets donors and safely unloads donations from vehicles.
• Accurately records donations.
• Sorts donated items into designated categories.
• Follows safety and security practices and reports hazards.
• Maintains a clean and neat donation area and uniform.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Job description

Goodwill of Greater Washington is seeking donation attendants to greet donors, unload donations, record donations, and maintain a clean, safe donation area. The role requires ability to lift up to 50 pounds and to operate equipment as needed. Strong customer service and English literacy are essential.

Ideal candidates have prior customer service experience, teamwork ability, and willingness to work in a retail warehouse environment with occasional walking and standing for long periods.