Donation Attendant Fairfax FT

Goodwill of Greater Washington; Fairfax (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Goodwill of Greater Washington is seeking donation attendants to greet donors, unload donations, record donations, and maintain a clean, safe donation area. The role requires ability to lift up to 50 pounds and to operate equipment as needed. Strong customer service and English literacy are essential.

Ideal candidates have prior customer service experience, teamwork ability, and willingness to work in a retail warehouse environment with occasional walking and standing for long periods.

Qualifications

• Required: Excellent customer service to internal and external guests.
• Required: Read, write, and comprehend basic English for safety and communication.
• Required: Verbally communicate effectively with associates and customers.
• Required: Ability to walk, stand, bend, lift and climb for extended periods (up to 7 hours per 8-hour shift).
• Required: Lift up to 50 pounds frequently.
• Preferred: Six months of previous work experience.

Responsibilities

• Provides excellent customer service to all guests.
• Greets donors and safely unloads donations from vehicles.
• Accurately records donations.
• Sorts donated items into designated categories.
• Follows safety and security practices and reports hazards.
• Maintains a clean and neat donation area and uniform.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

• 1. Provides excellent customer service to all internal and external guests.
• 2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• 3. Accurately record donations.
• 4. Ability to independently lift up to a maximum of 50 pounds.
• 5. Ability to safely operate manual and or power equipment (depending on location).
• 6. Responsible for keeping donation area clean and free of debris.
• 7. Completes donor receipts and offers the donor a copy.
• 8. Sorts donated items into designated categories.
• 9. Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• 10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities:

• 1. Assists truck and driver helper load/unload donations into company vehicles.
• 2. Performs general housekeeping duties as needed.
• 3. Performs other duties as directed.

Qualifications

Required Qualifications:

• 1. Previous customer service experience.
• 2. Ability to provide exceptional customer service to internal and external customers.
• 3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• 4. Ability to effectively communicate verbally with associates and customers.
• 5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift)
• 6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications

• 1. A minimum of six months of previous work experience.
• 2. High school diploma or equivalent.
• 3. Ability to work in a team environment.
• 4. Previous experience working in a warehouse environment.
• 5. Previous pallet packing and forklift experience.
• 6. Basic computer skills.
• 7. Multilingual with proficiency in English.