Donation Attendant Gaithersburg PT

Goodwill of Greater Washington; Gaithersburg (MD); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Same day pay

PTO

Health insurance

Dental and vision benefits

Life insurance

Employee discounts

EAP access

401(k) match after 1 year

Job summary

Goodwill of Greater Washington is hiring donation attendants to greet donors, unload donations, and record items at our Gaithersburg location. This role supports a positive community impact and offers opportunities for growth and robust benefits, including same day pay, PTO, and health coverage.

Requirements include prior customer service experience, ability to lift 50 pounds, basic English reading and verbal communication, and the ability to work safely in a fast-paced environment with

Qualifications

• Previous customer service experience.
• Ability to read, write, and comprehend basic instruction in English.
• Ability to effectively communicate verbally with associates and customers.
• Ability to walk, stand, bend, lift, and climb for extended periods.
• Ability to lift up to 50 pounds frequently.

Responsibilities

• Provides excellent customer service to all guests.
• Greet donors and safely unload donations from vehicles.
• Accurately record donations.
• Maintain donation area cleanliness and safety.
• Sort donated items into designated categories.
• Complete donor receipts and provide copies.
• Assist with loading/unloading donations for vehicles.
• Follow safety and security practices and report hazards.
• Perform general housekeeping duties as needed.
• Assist in other duties as directed.

Skills

Customer service

English literacy

Verbal communication

Safety awareness

Lifting 50 lbs

Teamwork

Standing/walking for long periods

Education

High school diploma or equivalent

Tools

Forklift experience

Job description

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Essential Competencies

Essential Duties and Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities

• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Required Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours - per 8 hour shift)
• Ability to lift up to 50 pounds frequently.

Preferred Qualifications

• A minimum of six months of previous work experience.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Previous experience working in a warehouse environment.
• Previous pallet packing and forklift experience.
• Basic computer skills.
• Multilingual with proficiency in English.