Donor Data Specialist: Fundraising Operations

The Salvation Army USA Eastern Territory; Portland (ME); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Holidays

Sick leave

Personal days

Bereavement leave

Health benefits

Retirement plan

Job summary

The Salvation Army USA Eastern Territory is seeking a Database Entry Specialist to ensure donor data is accurate, current, and usable within the Development Department. You will process gifts, maintain records, generate reports, and assist staff with data training, while also handling light donor outreach as needed.

You will train colleagues, manage data quality, and support online gift processing, contributing to reliable records across the division.

Qualifications

• Experience with CRM/databases.
• Proficiency in Excel and Word.
• Strong attention to detail.
• Basic bookkeeping knowledge.

Responsibilities

• Process credit card donations and gift entries daily, with accuracy and consistency.
• Update and maintain donor records, including contact information, giving history, and database status.
• Run reports for corps locations and internal teams, covering financial, donor inquiry, and historical needs.
• Train and support staff on database features, structure, and data entry procedures.
• Conduct light constituent research to fill in missing information such as addresses, phone numbers, and best contact details.
• Respond to donor inquiries related to online giving and resolve issues as they come up.
• Validate and process employee giving and matching gift submissions.
• Coordinate matching gift information and share it with the appropriate internal contacts, including corps officers, the major gifts team, and the corporate donor specialist.
• Support all online gift processing and provide assistance to staff as needed.
• Perform other duties as assigned by the Manager of Annual Fund or the Divisional Development Director.

Skills

CRM / Database management

Microsoft Excel

Microsoft Word

Attention to detail

Basic accounting

Job description

The Salvation Army USA Eastern Territory is seeking a Database Entry Specialist to ensure donor data is accurate, current, and usable within the Development Department. You will process gifts, maintain records, generate reports, and assist staff with data training, while also handling light donor outreach as needed.

You will train colleagues, manage data quality, and support online gift processing, contributing to reliable records across the division.