Donor Relations & Stewardship Specialist

Salvation Army Tucson; Tustin, Northern (CA, KY); Hybrid; USD 70,000 - 76,000; Full time

Job summary

The Salvation Army is seeking a Donor Relations Coordinator to support donor relations, cultivation, and stewardship for mid-level donors in the region. The role focuses on building donor relationships, acknowledgments, and timely communications to increase gift income and major donor prospects.

Responsibilities include donor updates, event invitations, records management in the donor database, and monthly giving reports.

Qualifications

• Excellent communication (verbal and written), spelling, grammar.
• Exceptional inter-personal and phone skills
• Must be comfortable interfacing with a wide variety of constituents—development staff, donors, businesses, board members and others.
• Excellent customer service to internal and external customers
• Proficient computer literacy and proficient in using the internet for research.
• Analytical and comfortable working with databases, Blackbaud CRM preferred.
• Proficiency in Word, Excel, Outlook, PowerPoint and other computer programs.

Responsibilities

• Build and maintain donor relationships via updates, calls, emails, cards, and gifts.
• Create donor acknowledgments and receipts within 24 hours.
• Call and thank donors within 48 hours.
• Connect with caseload donors through phone, mail, and email; provide program results.
• Respond to donor inquiries promptly.
• Send new donor welcome kits.
• Invite donors to special events and tours.
• Maintain updated records on donors in database.
• Document donor details in the donor database.
• Provide monthly reports on giving patterns.
• Refer MG prospects to DRDs as appropriate.
• Other tasks as assigned.

Skills

Excellent communication

Inter-personal skills

Phone skills

Database literacy

Education

Bachelor's degree or higher

Tools

Blackbaud CRM

Word

Excel

Outlook

PowerPoint

Job description

The Salvation Army is seeking a Donor Relations Coordinator to support donor relations, cultivation, and stewardship for mid-level donors in the region. The role focuses on building donor relationships, acknowledgments, and timely communications to increase gift income and major donor prospects.

Responsibilities include donor updates, event invitations, records management in the donor database, and monthly giving reports.