Donor Data & CRM Systems Lead

Aimfree; Roseville (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

AIM seeks an Advancement Data and Systems Manager to oversee Virtuous and related systems, ensuring data accuracy and actionable insights for campaigns, events, and reporting. You will train staff, support leadership, and maintain secure donor records to drive organizational decisions.

Reporting to the Advancement Operations Manager, you’ll build leadership reports, manage data strategy, and coordinate with IT on change management. Strong CRM experience in a nonprofit setting is essential.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 3-5 years of experience managing a CRM or donor database, ideally in a nonprofit or fundraising environment
• Experience with Virtuous or a comparable CRM (Salesforce, Raiser's Edge, Bloomerang, Neon CRM) strongly preferred
• Ability to translate data into clear, actionable insights for non-technical stakeholders (Advancement leadership, Officers, Board)
• Strong training and documentation skills, with the ability to explain technical concepts to non-technical users
• Track record of being a responsive, approachable resource across departments (Advancement, Marketing, Finance)
• Ability to manage competing requests and prioritize a fluctuating workload independently

Responsibilities

• Serve as the organization's database expert for Virtuous and its connected systems.
• Maintain database security, structure, and performance, including user access controls
• Oversee data entry standards, data accuracy, and ongoing data clean up
• Manage confidential donor records and uphold data treatment standards
• Build and maintain reports and queries (ongoing and ad hoc) to support Advancement, Marketing, leadership, and the Board
• Manage fundraising tracking and reconciliation, including Officer projections and coordination with Finance

Skills

CRM management

Data analysis

Training staff

Reports & queries

Data security

Change management

Stakeholder communication

Education

Bachelor's degree in related field

Tools

Virtuous

Salesforce

Raiser's Edge

Bloomerang

Neon CRM

Job description

AIM seeks an Advancement Data and Systems Manager to oversee Virtuous and related systems, ensuring data accuracy and actionable insights for campaigns, events, and reporting. You will train staff, support leadership, and maintain secure donor records to drive organizational decisions.

Reporting to the Advancement Operations Manager, you’ll build leadership reports, manage data strategy, and coordinate with IT on change management. Strong CRM experience in a nonprofit setting is essential.