Donor CRM & Data Operations Manager

DeKalb Health; Columbus (OH); On-site; USD 55,000 - 58,000; Full time

Job summary

YMCA in Columbus, OH is seeking a Development Operations Manager to join our Advancement team. You will manage donor records, gifts, reporting, and donor communication, ensuring accurate data and effective tools to support fundraising efforts.

You will handle CRM maintenance, data exchange, KPI dashboards, and data clean-up while collaborating across departments to optimize donor experiences and campaign impact. A Bachelor’s degree and 2–4 years in related data roles are preferred.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2–4 years of professional experience in data entry, database management, finance, or related fields.
• Experience to continually improve data accuracy including standardizing data codes designating campaigns, funds and appeals.
• Must have demonstrated ability to provide excellent customer service to all constituents.
• Proficient with numbers, basic math, cash handling and entry-level bookkeeping practices.
• The ability to manage time and work on multiple projects is essential.
• Must be detail oriented with a strong work ethic and integrity.
• Ability to embrace change and excel in a fast-paced, goal-oriented environment.
• Computer skills including Microsoft Word, Excel & mail merge is essential, as well as database management. Experience in Google Suite and Raiser's Edge NXT desired.
• Passionate belief in the YMCA’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.

Responsibilities

• Assist with broad administrative fundraising duties, events, and activities to support the Advancement Department.
• Manage receipts and files of all donations, entering gifts, reminders, recognition, correspondence, and reporting.
• Maintain donor data management processes and ensure compliance with accounting principles in collaboration with Finance.
• Develop performance indicators, dashboards, and contributions reporting for leadership.
• Handle data entry for new and established records, data cleanup, and data exchange with other departments.
• Maintain relationship management data to ensure smooth donor engagement and progress tracking.
• Track donor and partner pipeline cultivation, follow-ups, and reporting.
• Prepare financial reports for monthly and year-end reconciliation with Finance.
• Serve as administrator for gift acceptance, acknowledgments, pledge fulfillment, and donor data management.
• Generate lists and identify audiences to optimize donor experiences across campaigns.
• Utilize multiple databases for CRM, online giving, wealth screening, and website features.
• Assist with project support for annual giving strategy and community engagement.
• Support special events planning where development plays a lead or supporting role.
• Provide executive support to Chief Development Officer and VP of Development including scheduling and travel.

Skills

Data entry accuracy

Customer service

Time management

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Google Suite

Raiser’s Edge NXT

CRM systems

Job description

YMCA in Columbus, OH is seeking a Development Operations Manager to join our Advancement team. You will manage donor records, gifts, reporting, and donor communication, ensuring accurate data and effective tools to support fundraising efforts.

You will handle CRM maintenance, data exchange, KPI dashboards, and data clean-up while collaborating across departments to optimize donor experiences and campaign impact. A Bachelor’s degree and 2–4 years in related data roles are preferred.