Donor Data & CRM Specialist

The Salvation Army USA Eastern Territory; Portland (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off

Paid holidays

Sick leave

Personal days

Bereavement Leave

Excellent medical, dental, and vision

Short-term and long-term disability

Retirement plan

Job summary

The Salvation Army USA Eastern Territory is seeking a Database Entry Specialist within the Development Department to ensure donor data is accurate and actionable. This role handles gift processing, records maintenance, and reporting, supporting staff across the division and training on the database system.

You will assist with donor communication, light constituent research, and coordinating matching gifts, while upholding confidentiality and data integrity in a mission-driven Portland, Maine

Qualifications

• Experience working with CRM and database systems.
• Strong accuracy and attention to detail.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Process credit card donations and gift entries daily, with accuracy and consistency.
• Update and maintain donor records, including contact information, giving history, and database status.
• Run reports for corps locations and internal teams, covering financial, donor inquiry, and historical needs.
• Train and support staff on database features, structure, and data entry procedures.
• Conduct light constituent research to fill in missing information such as addresses, phone numbers, and best contact details.
• Respond to donor inquiries related to online giving and resolve issues as they come up.
• Validate and process employee giving and matching gift submissions.
• Coordinate matching gift information and share it with the appropriate internal contacts, including corps officers, the major gifts team, and the corporate donor specialist.
• Support all online gift processing and provide assistance to staff as needed.
• Perform other duties as assigned by the Manager of Annual Fund or the Divisional Development Director.

Skills

CRM / database systems

Excel & Word

Attention to detail

Basic bookkeeping

Job description

The Salvation Army USA Eastern Territory is seeking a Database Entry Specialist within the Development Department to ensure donor data is accurate and actionable. This role handles gift processing, records maintenance, and reporting, supporting staff across the division and training on the database system.

You will assist with donor communication, light constituent research, and coordinating matching gifts, while upholding confidentiality and data integrity in a mission-driven Portland, Maine