Donor Experience & Data Integrity Specialist

Covenant House Texas; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Covenant House Texas is seeking a Donor Services Specialist to support the Development team with gift processing, donor records maintenance, and timely acknowledgments. You will handle daily gift entry, data quality, and donor inquiries while upholding confidentiality and accuracy across channels.

The role emphasizes accurate coding, reconciliation support with Finance, and collaboration with Development, Finance, and Administration to enhance donor experience and stewardship during campaigns

Qualifications

• Two or more years of experience in donor services, nonprofit development, database administration, accounting support, customer service, or a related field preferred.
• Experience working with a fundraising CRM or donor database strongly preferred.
• Experience processing financial transactions or performing reconciliation is a plus.

Responsibilities

• Process and accurately record donations received through checks, credit cards, online giving platforms, ACH, stock, donor-advised funds, matching gifts, and other giving channels.
• Ensure gifts are properly coded according to campaign, fund, appeal, source, and donor designation.
• Generate and distribute timely donor acknowledgment letters, tax receipts, tribute notifications, and other donor correspondence.
• Process recurring gifts, pledges, pledge payments, and adjustments.
• Identify and appropriately escalate unusual, complex, restricted, or high-value gifts.
• Maintain documentation supporting gift transactions and donor intent.
• Support timely processing of gifts during high-volume fundraising periods and campaigns.
• Maintain accurate and complete donor records within the organization's CRM/database.
• Create new donor records and update contact, demographic, communication, and giving information.
• Research and resolve duplicate records and data inconsistencies.
• Maintain appropriate donor recognition, solicitation, communication, and confidentiality preferences.
• Conduct routine data quality reviews to ensure database accuracy and consistency.
• Follow established data-entry standards and procedures.
• Assist with database imports, exports, queries, lists, and reporting as needed.
• Provide responsive and professional service to donors by telephone, email, and written correspondence.
• Respond to questions regarding donations, receipts, recurring gifts, donor records, and giving history.
• Research and resolve donor concerns promptly and courteously.
• Ensure donor interactions reflect the organization's commitment to gratitude, respect, responsiveness, and stewardship.
• Coordinate with Development colleagues when donor inquiries require relationship management or additional follow-up.
• Partner with Finance to support accurate and timely reconciliation of contributed revenue.
• Prepare gift batches, deposit documentation, transaction reports, and supporting records.
• Research and resolve discrepancies between the donor database, payment platforms, bank deposits, and financial records.
• Maintain appropriate documentation and internal controls for gift processing.
• Assist with month-end and year-end reconciliation and reporting activities.
• Support Development staff with donor lists, mailing lists, reports, event information, and campaign data.
• Assist with direct mail, digital campaigns, special events, and fundraising initiatives.
• Maintain accurate campaign, appeal, fund, and source coding.
• Support donor segmentation and stewardship activities.
• Assist with special projects, database cleanup, audits, and process improvements.
• Document procedures and recommend opportunities to improve efficiency, accuracy, and donor experience.
• Provide administrative support to the Advancement/Development department as needed.

Skills

Attention to detail

Data entry

Time management

Written and verbal communication

Collaboration

Analytical skills

Problem solving

Confidentiality

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Job description

Covenant House Texas is seeking a Donor Services Specialist to support the Development team with gift processing, donor records maintenance, and timely acknowledgments. You will handle daily gift entry, data quality, and donor inquiries while upholding confidentiality and accuracy across channels.

The role emphasizes accurate coding, reconciliation support with Finance, and collaboration with Development, Finance, and Administration to enhance donor experience and stewardship during campaigns