Development Database Specialist

The Salvation Army USA Eastern Territory; Portland (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off

Paid holidays

Sick leave

Personal days

Bereavement Leave

Excellent medical, dental, and vision

Short-term and long-term disability

Retirement plan

Job summary

The Salvation Army USA Eastern Territory is seeking a Database Entry Specialist within the Development Department to ensure donor data is accurate and actionable. This role handles gift processing, records maintenance, and reporting, supporting staff across the division and training on the database system.

You will assist with donor communication, light constituent research, and coordinating matching gifts, while upholding confidentiality and data integrity in a mission-driven Portland, Maine

Qualifications

• Experience working with CRM and database systems.
• Strong accuracy and attention to detail.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Process credit card donations and gift entries daily, with accuracy and consistency.
• Update and maintain donor records, including contact information, giving history, and database status.
• Run reports for corps locations and internal teams, covering financial, donor inquiry, and historical needs.
• Train and support staff on database features, structure, and data entry procedures.
• Conduct light constituent research to fill in missing information such as addresses, phone numbers, and best contact details.
• Respond to donor inquiries related to online giving and resolve issues as they come up.
• Validate and process employee giving and matching gift submissions.
• Coordinate matching gift information and share it with the appropriate internal contacts, including corps officers, the major gifts team, and the corporate donor specialist.
• Support all online gift processing and provide assistance to staff as needed.
• Perform other duties as assigned by the Manager of Annual Fund or the Divisional Development Director.

Skills

CRM / database systems

Excel & Word

Attention to detail

Basic bookkeeping

Job description

Overview

Join a vibrant, mission-driven organization that makes a meaningful impact in the lives of individuals and communities every day. At The Salvation Army, your work supports a legacy of service, compassion, and practical assistance for those who need it most.

The Database Entry Specialist is the person who keeps our donor data accurate, current, and useful. This role sits within the Development Department and supports the Manager of Annual Fund and Advancement Services, as well as staff across the division who depend on reliable records to do their work. Day to day, the job involves processing gifts, maintaining donor records, running reports, and being the go-to resource when someone has a data question or needs training on the system. There's also occasional donor communication and light constituent research in the mix. If you're someone who finds real satisfaction in clean, accurate data and likes being genuinely helpful to the people around you, this is a good fit.

Responsibilities

• Process credit card donations and gift entries daily, with accuracy and consistency.
• Update and maintain donor records, including contact information, giving history, and database status.
• Run reports for corps locations and internal teams, covering financial, donor inquiry, and historical needs.
• Train and support staff on database features, structure, and data entry procedures.
• Conduct light constituent research to fill in missing information such as addresses, phone numbers, and best contact details.
• Respond to donor inquiries related to online giving and resolve issues as they come up.
• Validate and process employee giving and matching gift submissions.
• Coordinate matching gift information and share it with the appropriate internal contacts, including corps officers, the major gifts team, and the corporate donor specialist.
• Support all online gift processing and provide assistance to staff as needed.
• Perform other duties as assigned by the Manager of Annual Fund or the Divisional Development Director.

Qualifications

• Ability to work within CRM and database environments
• Proficient in Microsoft Suite, specifically Excel and Word
• Thoroughness, accuracy, and detail oriented
• Peripheral knowledge of basic accounting/bookkeeping

COMPENSATION AND BENEFITS

• Generous paid time off
• Paid holidays
• Sick leave
• Personal days
• Bereavement Leave
• Excellent medical, dental, and vision benefits
• Short-term and long-term disability
• Retirement plan

*Benefits may vary based on position classification and eligibility.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of The Salvation Army.

The employee occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.