Donor Data & CRM Operations Specialist

Heifer Project International; Little Rock (AR); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid time off

Professional development

Job summary

Heifer International seeks a Data and Operations Associate to strengthen donor, prospect, portfolio, and engagement data integrity. You will enter, review, clean, reconcile records, and support CRM improvements across fundraising tools.

The role also focuses on compiling donor analytics and implementing recurring reports to guide fundraising strategy and program reporting. Strong Excel, Power BI, and CRM experience are essential.

Qualifications

• Bachelor's degree in business, fundraising, computer/data science or related fields, or equivalent professional experience.
• Five or more years of experience in donor operations, engagement, data operations, fundraising, or related work.
• Demonstrated experience managing fundraising data within CRMs like Salesforce or a comparable platform.
• Minimum 2-3 years of experience with development or fundraising data operations, database management, reporting, research, fundraising support, or related work.

Responsibilities

• Maintain accurate donor prospects, and portfolio information, including assignments, segments, contact details, interactions, opportunities, plans, steps, and designations.
• Compile, validate, and analyze donors, portfolio, program, and financial data to support fundraising planning and reporting.
• Conduct preliminary donor and prospect research to assist with qualification, referrals, and portfolio planning.
• Maintain clear procedures and organized fundraising resources; support adoption of new tools and automate data checks.

Skills

Excel skills

Data analysis

Attention to detail

Education

Bachelor's degree or equivalent (business/fundraising/data science)

Tools

Power BI

CRM tools (Salesforce or similar)

Job description

Heifer International seeks a Data and Operations Associate to strengthen donor, prospect, portfolio, and engagement data integrity. You will enter, review, clean, reconcile records, and support CRM improvements across fundraising tools.

The role also focuses on compiling donor analytics and implementing recurring reports to guide fundraising strategy and program reporting. Strong Excel, Power BI, and CRM experience are essential.