Fundraising Data & Operations Coordinator

Heifer; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible Spending Account

403(b) retirement plan (match)

Paid time off

Job summary

Heifer International in the United States is seeking a Data and Operations Associate to strengthen donor, prospect, portfolio, and engagement data. The role involves data entry, review, cleanup, reconciliation, and reporting support to help fundraisers plan effectively.

You will work hands-on with CRM tools, test system improvements with the CRM team, and support dashboards and analytics. A background in fundraising data operations and a Bachelor’s degree in business, fundraising, or related

Qualifications

• Bachelor's degree in business, fundraising, computer/data science or related fields.
• Five or more years of experience in donor operations, engagement, data operations, fundraising, or related work.
• Demonstrated experience managing fundraising data within CRMs like Salesforce or a comparable platform.

Responsibilities

• Maintain accurate donor prospects, and portfolio information, including assignments, segments, contact details, interactions, opportunities, plans, steps, and designations.
• Compile, validate, and analyze donors, portfolio, program, and financial data to support fundraising planning, KPIs, and progress reporting.
• Conduct preliminary donor and prospect research, verify basic information, and prepare concise, source-supported notes to assist with qualification, referrals, and portfolio planning.

Skills

Excel skills

Analytical judgment

Written and verbal communication

Education

Bachelor's degree in business, fundraising, computer/data science or related fields

Tools

Blackbaud CRM

Power BI

Job description

Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

About Heifer International

In 1944, Heifer International’s founder, Dan West, began outlining a simple but groundbreaking plan to tackle hunger around the world. West, a farmer from the Midwest and Church of the Brethren member, had recently returned from feeding weary refugees during volunteer service in the Spanish Civil War.

He had seen firsthand that giving people food was a short‑term solution, whereas providing them with animals offered a steady supply of nutritious food for an entire family. His philosophy still inspires Heifer’s work today. Partnering with farmers across a range of different livestock and crops, we create unique solutions to local challenges.

Today, Heifer International has operations in 19 countries around the world, working alongside local farmers, business owners and their communities, as they mobilize and envision their futures. Together, we build inclusive, resilient economies, so communities can develop effective ways to end global hunger and poverty in a sustainable way.

To date, we have supported more than 42 million farming families across Africa, Asia and the Americas and in the past five years alone. We have worked alongside 2.7 million families to close the living income gap or set them on a path to doing so. Between now and 2030, we will support an additional 10 million people to reach a living income by scaling up our signature programs. To achieve this, Heifer International relies on its passionate, committed, and highly skilled staff.

ROLE FUNCTION

The Data and Operations Associate strengthens relationship‑based fundraising by ensuring that donor, prospect, portfolio, opportunity, and engagement data is accurate, accessible, and useful. Through data entry, review, cleanup, reconciliation, reporting support, and analysis, this role helps fundraisers and leaders understand their portfolios and pipelines, plan effectively, and follow up consistently.

This is a hands‑on role for an analytical, curious person who enjoys working carefully with data and partnering with stakeholders across the organization. A substantial part of the work involves entering, reviewing, cleaning, and reconciling records. The Associate combines accuracy and persistence in recurring tasks with the judgment to spot patterns, investigate discrepancies, and work closely with the CRM team to suggest, test, and implement system improvements.

Specific assignments, tools, and the balance of work will evolve with team needs, systems, and fundraising priorities. The supervisor will regularly establish priorities, clarify ownership with partner teams, and adjust workload and timelines. The Associate will learn new processes and take on related responsibilities that remain consistent with the role’s purpose and level.

ESSENTIAL CHARACTER TRAITS:

• Analytical, curious, detail‑oriented, persistent, collaborative, adaptable, and discreet; comfortable with sustained, detailed data work and changing priorities.

RESPONSIBILITIES & DELIVERABLES

Data Quality and CRM Operations (50%)

• Maintain accurate donor prospects, and portfolio information, including assignments, segments, contact details, interactions, opportunities, plans, steps, and designations.
• Complete routine data entry, list preparation, imports, and record updates using established procedures. Reconcile records and investigate missing, inconsistent, or potentially duplicate information, coordinating corrections with the appropriate teams.
• Conduct recurring audits of CRM and connected fundraising tools; identify patterns in data quality issues and recommend practical fixes. Support daily gift and donor list processes and help fundraisers locate gifts, receipts, and related information
• Maintain accurate, reconciled donor and portfolio records; completed imports and updates; documented audit findings and coordinated corrections; reliable gift and donor lists.

Analysis and Reporting (20%)

• Compile, validate, and analyze donors, portfolio, program, and financial data to support fundraising planning, key performance indicators, and progress reporting.
• Maintain recurring reports, dashboard inputs, and reporting templates; prepare ad hoc analyses and explain trends, discrepancies, and information gaps in clear language.
• Check source data, calculations, and report outputs before distribution. Document definitions and assumptions and translate technical information into useful summaries for fundraisers and leaders.
• Validated recurring reports, dashboard inputs, and ad hoc analyses; documented definitions and assumptions; clear summaries of trends, discrepancies, and gaps.

Research and Funding Opportunity Support (20%)

• Conduct preliminary donor and prospect research, verify basic information, and prepare concise, source-supported notes to assist with qualification, referrals, and portfolio planning.
• Help maintain funding opportunity lists and supporting materials. Review project information in shared fundraising tools, identify missing or outdated information, and summarize relevant program and financial details.
• Contribute research and analysis that help colleagues assess funding opportunities, compare potential fit, and inform unrestricted and other fundraising strategies.
• Concise, source-supported research notes; current funding opportunity lists and materials; summaries of program details, financial information, and potential funding fit.

Fundraiser Support and Special Projects (10%)

• Maintain clear procedures, reference materials, and organized fundraising resources so colleagues can find and use current information.
• Collaborate with RPC Operations, Programs, monitoring and evaluation of colleagues, and other partners to improve data collection, reporting, and the flow of information.
• Facilitate current procedures and organized resources; coordinated improvements to information flow; practical automation and quality checks; support for adoption of new tools.
• Recommend and help implement practical process improvements, including appropriate automation and quality checks. Support the adoption of new tools and perform other related duties as assigned.

Minimum Requirements

• Bachelor's degree in business, fundraising, computer/data science or related fields, or equivalent professional experience.
• Five or more years of experience in donor operations, engagement, data operations, fundraising, or related work.
• Demonstrated experience managing fundraising data within CRMs like Salesforce or a comparable platform.
• Minimum of 2-3 years of experience with development or fundraising data operations, database management, reporting, research, fundraising support, or related work involving detailed records and analysis.

Preferred Requirements

• Experience in nonprofit or fundraising operations.
• Experience supporting a leadership or principal giving team.
• Expertise with Blackbaud CRM or comparable databases; Power Query, Power BI, or similar reporting tools; basic donor research; or interpreting program and financial information.
• Passion for international project management, supporting global initiatives.

Most Critical Proficiencies

• Strong Excel skills, including formulas, sorting, filtering, Pivot Tables, and comparing or reconciling datasets; experience with Microsoft Office tools and ability to learn CRM and reporting systems.
• Demonstrated analytical judgment, attention to detail, and follow-through. Ability to investigate discrepancies, check work systematically, and summarize findings clearly.
• Comfort with sustained, detail-heavy and sometimes repetitive data work, alongside changing project assignments. Ability to organize competing requests, meet deadlines, and communicate when priorities or capacity need clarification.
• Clear written and verbal communication, a collaborative approach, and sound judgment when handling confidential donor and organizational information.

Essential Job Functions and Physical Demands

• Ability to perform sustained computer-based data work; prepare, review, and proofread accurate reports; and collaborate through virtual, telephone, and written communication. Works independently, seeks clarification when needed, and builds respectful working relationships across cultures and functions.
• Cross‑functional project management skills; ability to understand dependencies, decisions, risks, and deadlines.
• Ability to work in a fast‑paced environment with competing priorities and urgencies.
• Donor‑centered judgment that considers the complete supporter experience across automated and personal touchpoints
• Ability to work with sensitive information and maintain confidentiality.

Salary Information:

• The U.S. salary range for this position is $70,000 to $80,000 annually. Placement within the range will be based on the experience and competency level of the candidate. This position is open to U.S. candidates only.

What We Offer:

• Heifer International offers a variety of benefits for U.S. based employees working 30 or more hours per week.
• Health and wellness benefits including Flexible Spending Account and/or Health Saving Account
• Employee assistance program
• 403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match +3% employer discretionary contribution regardless of employee contribution)
• 22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year
• Employer-paid life insurance and accidental death & dismemberment (AD&D)
• Professional development and annual merit increase opportunities
• Optional critical illness insurance, legal assistance plan and pet protection
• And more!

Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with some form of disability.