Donor-Centric Development Operations Administrator

Cleveland Metroparks; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Cleveland Metroparks seeks a detail-oriented Development Department Administrator to support the Chief Development Officer and team with administrative, operational, and donor-related tasks. You will ensure smooth fundraising operations, donor communications, and accurate records.

The role emphasizes problem-solving, multi-tasking, and delivering a polished donor-centered experience in a nonprofit setting. This on-site position partners with staff and donors to advance fundraising efforts.

Qualifications

• Experience providing administrative support in a nonprofit or fundraising setting.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication with donors and staff.

Responsibilities

• Provide administrative support for the Development department, including meeting coordination, supply ordering, invoice processing, inventory management, and event logistics.
• Maintain the donor database by updating donor details, contact information, and records.
• Manage the Chief Development Officer's calendar and coordinate meetings with precision.
• Process donations and grants, ensuring donor and financial record integrity.
• Prepare and tailor donor acknowledgment letters per department standards.
• Generate daily gift reports and coordinate timely donor recognition.
• Reconcile gifts and produce contributed income reports; process deposits per audit standards.
• Serve as the first point of contact for donor and public inquiries with professional, donor-centered service.
• Coordinate in-kind donations and support donor events and special projects.
• Assist with budget tracking, invoice processing, and financial recordkeeping.
• Act as a problem-solving liaison across divisions to keep operations running smoothly.

Skills

Attention to detail

Donor relations

Calendar management

Administrative support

Job description

Cleveland Metroparks seeks a detail-oriented Development Department Administrator to support the Chief Development Officer and team with administrative, operational, and donor-related tasks. You will ensure smooth fundraising operations, donor communications, and accurate records.

The role emphasizes problem-solving, multi-tasking, and delivering a polished donor-centered experience in a nonprofit setting. This on-site position partners with staff and donors to advance fundraising efforts.