Donor Center Specialist: Fast-Paced Impact & Customer Care

Goodwill of North Georgia; Buford (GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off (vacation and holidays)

25% employee discount

Health, dental and vision insurance

Complimentary uniforms

Access to free job skills training

Job summary

Goodwill of North Georgia is hiring to join our team at multiple ADC locations. This role involves thoroughly examining and grading donated goods for sale in our 100+ stores, processing donations quickly while following SOPs, and maintaining a safe, organized workspace.

Essential duties include greeting guests, providing receipts, sorting donations, following training and SOPs, and collaborating with management and peers.

Qualifications

• High School Diploma or GED preferred.
• 1+ years of production experience preferred.
• Must have basic math and reading skills.
• Must have good oral and written communication skills in English.
• Must be able to work at any Goodwill of North Georgia ADC within the territory as needed.
• Must be 18 years or older to become certified and licensed to operate a forklift.

Responsibilities

• Always display a professional, patient, and 'people first' attitude with guests.
• Provide a donation receipt to each guest at the time of donating.
• Adequately handle guest questions and resolve problems by following agency and departmental standard operating procedures.
• Properly sort donations into designated categories.
• Effectively communicate with management when necessary.
• Consistently perform work tasks according to training playbooks, e-learning and work instructions.
• Evaluate and navigate decisions effectively.
• Effectively promote and demonstrate cooperation and teamwork with peers.
• Maintain a neat, clean and organized donor door area/attended donation center location.
• Adhere to safety and security practices including reporting safety hazards and injuries to management.
• Assist truck drivers with loading/unloading donations.
• Attend and complete all required trainings and meetings.
• Perform other duties as assigned by management.

Job description

Goodwill of North Georgia is hiring to join our team at multiple ADC locations. This role involves thoroughly examining and grading donated goods for sale in our 100+ stores, processing donations quickly while following SOPs, and maintaining a safe, organized workspace.

Essential duties include greeting guests, providing receipts, sorting donations, following training and SOPs, and collaborating with management and peers.