Donor Center Receptionist & Screening Assistant

CSL; Champaign (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

CSL in Champaign, IL is seeking a Donor Center Associate to greet donors, verify eligibility for plasma pheresis, and guide them through the registration process according to SOPs.

You will perform health screenings, collect basic measurements, answer questions, record data, and help educate donors about procedures, policies and safety at the center.

A high school diploma and at least 3 months in clerical or customer service work are required; bilingual ability may be requested.

Qualifications

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for plasma pheresis.
• Assist qualified donors in completing the screening process per SOPs, including health history and basic medical questions, and refer to medical staff when appropriate.
• Perform health screening procedures (blood pressure, pulse, weight, temperature) and finger stick to obtain hematocrit and total protein levels.
• Educate new donors on therapeutic products from donated plasma, screening process, tests performed, appointment system, center policies, nutrition and related information.
• Register applicants and transfer donors as needed after training.
• Answer phone calls and route inquiries to appropriate staff; maintain donor data in the electronic system per SOPs.
• Monitor donor reactions during/after pheresis and notify supervisors of any flow issues.
• Maintain confidentiality of donor, personnel and center information.

Skills

Customer service

Clerical work

Bilingual

Basic math

Education

High school diploma

Job description

CSL in Champaign, IL is seeking a Donor Center Associate to greet donors, verify eligibility for plasma pheresis, and guide them through the registration process according to SOPs.

You will perform health screenings, collect basic measurements, answer questions, record data, and help educate donors about procedures, policies and safety at the center.

A high school diploma and at least 3 months in clerical or customer service work are required; bilingual ability may be requested.