Donations Processing & Donor Care Associate

tsainternal; Auburn Hills (MI); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Auburn Hills, MI is seeking a Donation Processing Associate to greet donors, process donations, and keep the donation area organized. This part-time role requires flexibility for evenings, weekends, and holidays, with paid training and opportunities to develop retail and customer service skills while supporting community programs.

Ideal candidates have a high school diploma (or currently pursuing), strong English communication, basic computer and math skills,

Qualifications

• High School Diploma or current pursuit of one.
• Strong English communication for donor and team interactions.
• Basic computer literacy and ability to learn new systems.
• Basic math skills for donation processing and receipts.
• Ability to pass pre-employment background check.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

Strong English communication

Basic computer skills

Basic math skills

Flexible schedule

Team collaboration

Customer service focus

Education

High School Diploma or currently pursuing

Job description

The Salvation Army Thrift Store in Auburn Hills, MI is seeking a Donation Processing Associate to greet donors, process donations, and keep the donation area organized. This part-time role requires flexibility for evenings, weekends, and holidays, with paid training and opportunities to develop retail and customer service skills while supporting community programs.

Ideal candidates have a high school diploma (or currently pursuing), strong English communication, basic computer and math skills,