Donations Operations Associate

Goodwill of Central & Northern Arizona; Cave Creek (AZ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Central and Northern Arizona is hiring an Operations Associate in Cave Creek, AZ to support daily store and donation center operations. You will help ensure a clean, safe environment and provide onboarding support to team members.

The role includes travel between locations as needed, training responsibilities, and collaboration with multiple departments to meet business goals. A comprehensive Total Rewards package is offered.

Qualifications

• High School education or equivalent work experience.
• Strong communication skills, both written and verbal.
• Ability to be trained and take direction.
• Must be at least 18 years of age or older.
• Ability to speak and read English proficiently.

Responsibilities

• Makes routine day-to-day operational decisions within the assigned area of responsibility and communicates significant issues to managers.
• Helps ensure Team Members provide excellent service and a consistent experience across operations.
• Travels between locations to support business needs, provide training and onboarding.
• Supports onboarding and training with resources, guidance, mentorship, and hands-on support.
• Supports day-to-day RDC operations, including team member and donor needs, coverage, maintenance, and product management.
• Ensures locations are clean, safe, secure, and reflect brand standards.
• Identifies opportunities for process improvement and cost savings.
• Supports de-escalation and resolution of customer situations with guidance from management.
• Collaborates with Transportation and other departments to support training, reporting, and goals.
• Supports Team Member development through training, onboarding, feedback, and growth opportunities.

Skills

Customer service

Communication skills

Training and direction following

English proficiency

18+ age requirement

Education

High school education

Job description

Goodwill of Central and Northern Arizona is hiring an Operations Associate in Cave Creek, AZ to support daily store and donation center operations. You will help ensure a clean, safe environment and provide onboarding support to team members.

The role includes travel between locations as needed, training responsibilities, and collaboration with multiple departments to meet business goals. A comprehensive Total Rewards package is offered.