Donations Concierge: Greet, Sort & Assist Donors

GOODWILL OF CENTRAL FLORIDA; Winter Park (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Goodwill Industries of Central Florida in Winter Park seeks a friendly donor/customer assistant to greet donors, process donations, and help with loading items. The role involves sorting, pricing ware, and maintaining a clean stock area while following safety guidelines.

Applicants should have prior retail or stock-handling experience and a strong focus on customer service. Regular duties include assisting shoppers and maintaining organization in the stockroom to support store operations.

Qualifications

• Knowledge of retail and stock handling procedures.
• Ability to listen and follow directions accurately.
• Excellent customer service and courteous communication.
• Ability to react calmly and respond to emergencies when needed.
• Familiarity with textile donations and garment classification is a plus.
• Awareness of safety and PPE standards.

Responsibilities

• Greet each customer and donor with a friendly, professional attitude.
• Receive donations and issue receipts; assist donors with loading items.
• Sort donations into carts/bins and assess item quality.
• Sort and price hard goods (wares) for sale.
• Maintain clean and safe production and stock areas.
• Adhere to dress code and represent the organization professionally.

Skills

Retail

Stock Handling

Customer Service

Listening & Following

Emergency Response

Core Principles

Education

Retail Experience Preferred

Job description

Goodwill Industries of Central Florida in Winter Park seeks a friendly donor/customer assistant to greet donors, process donations, and help with loading items. The role involves sorting, pricing ware, and maintaining a clean stock area while following safety guidelines.

Applicants should have prior retail or stock-handling experience and a strong focus on customer service. Regular duties include assisting shoppers and maintaining organization in the stockroom to support store operations.