Donation Center Associate - Friendly Retail Clerk

Goodwill Industries Of Central Florida; Florida; On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill Industries Of Central Florida is seeking an Entry level Retail Associate in Winter Garden, FL to help process donations and maintain an orderly sales floor. You will greet donors, issue receipts, stock merchandise, and assist customers with a courteous, professional attitude.

The role requires High School education or equivalent and prior retail exposure is preferred. Regular lifting up to 40 lbs and occasional heavier lifting are part of the job, with a focus on safety and customer

Qualifications

• High School education or equivalent is preferred.
• Previous retail experience is highly preferred.
• Knowledge of textile articles as related to garment classification (gowns, shirts, pants, etc).
• Ability to adhere to the organization’s Core Principles.
• Ability to listen and follow directions.
• Ability to provide excellent customer service.
• Ability to react calmly and respond to emergency situations.
• Ability to react calmly and responsively to emergency situations.

Responsibilities

• Receive donations from donors and issue donation receipts.
• Rotate stock on a timely basis and bring stock to sales floor.
• Place and present all merchandise on appropriate textile racks and wares shelves.
• Sort, box and label hangers by type.
• Assist in textile color rotation per established procedure.
• Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• Direct customers to proper area and provide general information as requested.
• Stay alert and watch for shoplifting; notify store management on suspicious activity.
• Keep sales floor and production area clean and safe.
• Maintain well groomed appearance and appropriate dress code including name badge and vest.
• Refer all customer complaints to management in a timely manner.
• Answer telephone promptly using established etiquette procedure.
• Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
• React calmly and respond to emergency situations.
• Perform other duties as assigned by the General Manager.

Skills

Customer service

Listening

Follow directions

Ability to react calmly

Education

High School education

Job description

Goodwill Industries Of Central Florida is seeking an Entry level Retail Associate in Winter Garden, FL to help process donations and maintain an orderly sales floor. You will greet donors, issue receipts, stock merchandise, and assist customers with a courteous, professional attitude.

The role requires High School education or equivalent and prior retail exposure is preferred. Regular lifting up to 40 lbs and occasional heavier lifting are part of the job, with a focus on safety and customer