Donations Center Operations Manager

Goodwill Industries International, Inc.; Glendale, Northern (AZ, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K

Job summary

Goodwill of Central and Northern Arizona is seeking a leader to oversee Retail Donation Center operations across its network in Arizona. This role drives daily operations, donor experience, community partnerships, and builds high-performing teams through training and performance management.

The position requires a bachelor’s degree (or equivalent) and 5+ years of related experience, with strong communication skills and proficiency in Microsoft Office. Travel between locations is expected.

Qualifications

• Bachelor’s degree or equivalent experience preferred
• 5+ years of related experience
• Strong communication skills, both written and verbal
• Ability to speak and read English proficiently
• Proficient in Microsoft Office Suite
• Valid drivers’ license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Responsibilities

• Makes day-to-day operational decisions within the area of responsibility and adjusts plans as needed to meet business goals.
• Ensures donors receive excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs, maintain internal and external partnerships, and ensure effective execution of donor and operational programs.
• Ensures locations are adequately staffed and that Team Members are trained, mentored, and equipped to perform their duties in accordance with company standards and procedures.
• Maintains day-to-day RDC operations, including meeting Team Member and donor needs, coverage for each site, premises maintenance, product management, loss prevention, and overall operational standards.
• Ensures assigned locations are clean, well-kept, safe, secure, and reflective of the Goodwill brand.
• Oversees payroll and operating costs align with budget expectations.
• Drives process improvement and cost-savings initiatives by evaluating current processes, identifying best practices, implementing improvements, and supporting tools, systems, and automation.
• Works to de-escalate customer situations and resolve issues appropriately, involving upper management when needed.
• Collaborates with Transportation and other internal departments including Retail, Home Pickup, Finance, HR, and Learning & Development to support department goals and mission execution.
• Responsible for performance management, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
• Plays a critical role in company culture change efforts and change management processes.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Ensure donation accuracy by entering donation counts daily and completing routine audits.
• Performs other related duties as assigned.

Skills

Communication

Microsoft Office

Driver's license

Self-motivated

Initiative

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a leader to oversee Retail Donation Center operations across its network in Arizona. This role drives daily operations, donor experience, community partnerships, and builds high-performing teams through training and performance management.

The position requires a bachelor’s degree (or equivalent) and 5+ years of related experience, with strong communication skills and proficiency in Microsoft Office. Travel between locations is expected.