Donation Processing Specialist

HVW Recruiting; Moncks Corner (SC); Remote; USD 17,000 - 21,000; Full time

Job summary

HVW Recruiting is seeking a Work-from-Home Call Center Agent to support nonprofit donors. You will handle inbound and outbound calls to process donations and provide empathetic donor experiences from your home office.

The role requires a high school diploma, at least 6 months of virtual call center experience (or 1 year brick-and-mortar), a background check, reliable internet, Windows 11, and the ability to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• 6 months of virtual call center experience or 1 year brick-and-mortar.
• Able to pass a background check.
• Reliable internet connection and a quiet workspace.
• Windows 11 (No Mac OS or Chromebooks).
• Work conveniently from your home environment.

Responsibilities

• Manage inbound and outbound calls to process donations for various non-profits.
• Provide compassionate customer service, addressing donor questions and concerns effectively.
• Maintain accurate donor records by entering information into our database with precision.
• Follow up with donors as needed to ensure satisfaction and continued support.
• Strive to exceed performance metrics to unlock pathways for career advancement.

Skills

Customer service

Communication

Call center experience

Computer skills

Education

High school diploma

Tools

Windows 11

Job description

Are you passionate about making a difference in the world? Do you excel in communication and customer service? Join our team as a Work-from-Home Call Center Agent and help support non-profit organizations by processing donations and providing exceptional donor experiences.

Responsibilities:

• Manage inbound and outbound calls to process donations for various non - profits efficiently.
• Provide compassionate customer service, addressing donor questions and concerns effectively.
• Maintain accurate donor records by entering information into our database with precision.
• Follow up with donors as needed to ensure satisfaction and continued support.
• Strive to exceed performance metrics to unlock pathways for career advancement.

Requirements

• High school diploma or equivalent.
• Minimum 6 months of virtual call center experience or 1 year brick and mortar
• Able to pass a background check
  
• Reliable internet connection and a quiet workspace.
• Basic proficiency in computer skills.
• Flexibility to work evenings and weekends (Your schedule, your choice).
• Windows 11 (No Mac OS or Chromebooks)
  
• Work conveniently from your home environment.
• Competitive starting pay ranging from $0.25-$.035 per talk minute (Averaging $12-15/hour, with potential for increases.)
• Clear paths for career growth based on your performance and dedication.
• Join a supportive team environment committed to making a meaningful impact.

If you're dedicated, empathetic, and eager to support important causes, apply today to join our team and contribute to something truly meaningful!