Donation Processing Specialist

HVW Recruiting; California; Remote; USD 25,000 - 31,000; Full time

Benefits offered by this job

Work from home

Flexible schedule

Job summary

HVW Recruiting is seeking a Work-from-Home Call Center Agent to support nonprofit donors by processing donations and delivering exceptional donor experiences. You will handle inbound and outbound calls, provide compassionate service, and maintain accurate donor records from your home office.

The role emphasizes meeting performance targets, offering pathways for career growth, and operating within a supportive remote team.

Qualifications

• High school diploma or equivalent required.
• Strong communication and listening skills.
• Ability to enter data accurately and maintain donor records.

Responsibilities

• Process inbound and outbound donation calls efficiently.
• Provide compassionate donor support and answer questions.
• Enter donor information into the CRM with precision.
• Follow up with donors to ensure satisfaction and continued support.
• Exceed performance metrics and pursue opportunities for growth.

Skills

Empathy

Communication

Data entry

Problem solving

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Windows OS

Job description

Are you passionate about making a difference in the world? Do you excel in communication and customer service? Join our team as a Work-from-Home Call Center Agent and help support non-profit organizations by processing donations and providing exceptional donor experiences.

Responsibilities:

• Manage inbound and outbound calls to process donations for various non - profits efficiently.
• Provide compassionate customer service, addressing donor questions and concerns effectively.
• Maintain accurate donor records by entering information into our database with precision.
• Follow up with donors as needed to ensure satisfaction and continued support.
• Strive to exceed performance metrics to unlock pathways for career advancement.

Requirements

• High school diploma or equivalent.
• Minimum 6 months of virtual call center experience or 1 year brick and mortar
• Able to pass a background check
  
• Reliable internet connection and a quiet workspace.
• Basic proficiency in computer skills.
• Flexibility to work evenings and weekends (Your schedule, your choice).
• Windows 11 (No Mac OS or Chromebooks)
  
• Work conveniently from your home environment.
• Competitive starting pay ranging from $0.25-$.035 per talk minute (Averaging $12-15/hour, with potential for increases.)
• Clear paths for career growth based on your performance and dedication.
• Join a supportive team environment committed to making a meaningful impact.

If you're dedicated, empathetic, and eager to support important causes, apply today to join our team and contribute to something truly meaningful!