Donation Processing & Donor Services Associate

tsainternal; Belvidere (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid time off

Life insurance (voluntary)

403(b) retirement plan

Additional voluntary benefits

Employer funded pension

Job summary

The Salvation Army Thrift Store in Belvidere, IL is hiring a Donation Attendant to be the first point of contact for donors. You will greet donors, process and track donations, and help keep the donation area tidy and organized. You will also assist with loading and unloading trucks and supporting production needs as donations arrive.

Paid training and ongoing coaching are provided, with opportunities to build retail and customer service skills in a mission-driven environment.

Qualifications

• High School Diploma or current enrollment.
• Strong English communication for donor and team interactions.
• Basic math and computer skills; ability to learn new systems.
• Flexible schedule including weekends, holidays and evenings.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

Customer service

English proficiency

Flexibility

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

The Salvation Army Thrift Store in Belvidere, IL is hiring a Donation Attendant to be the first point of contact for donors. You will greet donors, process and track donations, and help keep the donation area tidy and organized. You will also assist with loading and unloading trucks and supporting production needs as donations arrive.

Paid training and ongoing coaching are provided, with opportunities to build retail and customer service skills in a mission-driven environment.