Donation Processing Associate

The Salvation Army USA Central Territory; Belvidere (IL); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Paid vacation, sick time, and holidays

Optional voluntary life insurance

403(b) retirement savings plan

Access to additional voluntary benefit

Employer funded pension plan

Job summary

The Salvation Army Thrift Store in Belvidere, IL is seeking a Donation Attendant for a part-time role. You will be the first point of contact for donors, handling customer service, donation processing, and maintaining an organized donation area.

Paid training provides guidance on donation processes and store procedures, with opportunities to build retail and customer service skills in a mission-driven environment. Evening and weekend shifts are included as scheduled.

Qualifications

• Customer service skills to greet donors and assist them.
• Ability to process and track donations accurately.
• Maintain a clean and organized donation area.

Responsibilities

• Greet donors and provide exceptional donor service.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive where applicable.
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials and information about pickup services.

Skills

Customer service

Donation processing

Donor greeting

Job description

Location: Belvidere, IL Pay: $15.00 per hour Job Type: Part-time Schedule: 24 hours per week, including evenings, weekends, and holidays as scheduled Benefits:

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You'll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!